Can non-BMA members give feedback?
Yes, if you have used a BMA member service but are not yourself a member, for example as an attendee at a BMA event or conference or user of our facilities – please tell us about your experience.
What is the time limit for providing it?
Any feedback must be given within three months of the event(s) or service concerned.
How do I submit feedback?
The best way to reach us is by email and it will be acknowledged within three working days. Nicky Jayesinghe, Head of Corporate Development has accountability for quality assurance which includes member feedback.
What if I want to feedback about the level or standard of representation I have received in my legal or employment case?
Please follow our complaints procedure
Will my feedback be dealt with in confidence?
The BMA acknowledges that feedback can be sensitive and therefore needs to be handled carefully.
Read more information about the BMA's commitment to privacy
I am unhappy with the outcome of my complaint. What steps should I now follow?
If you are still unhappy following the outcome of how we handled your concerns, alternative bodies exist, such as ProMediate which can deal with any concerns raised should we (and you) decide to use such a scheme.
I have bought goods or a service from the BMA but I am unsatisfied with my purchase. What can I do?
If you bought goods or services from us online, we both can use the Online Dispute Resolution (ODR) Platform. It is an interactive website offering a single point of entry to consumers and traders seeking to resolve disputes. It is intended to facilitate the independent, impartial, transparent, effective, fast and fair out-of-court resolution of disputes between consumers and online traders. It provides information relating to the out-of-court resolution of contractual disputes and hosts a form which allows traders and consumers to submit concerns and attach relevant documents.
View the European Online Dispute Resolution Platform.
Our email address for the purpose of handling any feedback or concerns made under the ODR platform is [email protected]