​Employment advice for BMA members

If you’re a BMA member with a question about your contract, pay or any other aspect of your working life, please log in to look through our most frequently asked questions in the first instance as these may answer your query.

If the FAQs do not answer your query, or you need further support with an employment matter, our webform is the best way to contact us initially:

• Webform - employment advice

We will make an assessment of your query to ensure that you get the help you need. We always aim to contact you ASAP and we may do that via email or telephone. We prioritise support for the most urgent cases.

If you have any accessibility issues that mean you can’t use our webform please click here.

Membership services

Membership queries

You can now review and update all of the following information on the MyBMA page of the website:

• Your grade and specialty
• Your places of work (employer and worksite)
• Email addresses and website password
• Phone numbers
• Address details including which is your primary address.
• Your communications preferences
• View your current membership subscription rates
• Payment details for your direct debit.
• Your equality and diversity information
• Your council voting region and voting division

If you have a question about your BMA membership, please check our membership FAQs.

If you can’t find the answer, please use our webform to share the details of your query:

• Webform - membership queries
• Email -  [email protected]

If you have any accessibility issues that mean you can’t use our webform please click here.

Wellbeing support services

Confidential counselling and peer support for all doctors and medical students available 24/7.

Find out more 

Immigration advice for members

Email a BMA immigration adviser

Personal and commercial insurance

Lloyd and Whyte

BMA House

Our head office is BMA House, Tavistock Square, London WC1H 9JP (map).

Accessibility

Help plan your visit to BMA House using our venue accessibility guides for visitors and BMA members.

Media and public affairs

Visit our national offices page for public affairs and media inquiries.

Visit the BMA media centre for the latest press releases from our UK media offices.

National offices

We have offices in England, Scotland, Wales and Northern Ireland. Find out more about our national offices.

Enquiries from the public

Members of the public can get in touch with the BMA by email at [email protected].

Website technical issues

Website troubleshooting

If you find an error or experience a fault when using the BMA website, let us know.

Website access

If you are having difficulty accessing member only content, products or services, please check our website access help page. 

Feedback and complaints

General feedback

We welcome any feedback that you have about the BMA as an organisation, whether it is in the form of observations on what you find particularly helpful about its policies and public statements, or what you feel could be improved.

If you have any comments, positive or negative, the BMA or any person or organisation acting on its behalf, please let us know at  [email protected].

Your comments must be about something that is within the responsibilities of the BMA.

How to make a complaint

We are open to receiving complaints that you would like to be investigated about your individual experience of interacting with the BMA. We take all complaints seriously and if you are unhappy with any of our products or services, we will listen; where improvements need to be made, it’s important we have the opportunity to put things right.

As outlined in our policy, please send complaints by email to [email protected].

A brief summary of how complaints are investigated can be found below:

• Complaints will normally only be accepted if they have been made within three months of the events concerned, although the BMA can make exceptions where it is appropriate to do so (such as where you would not have been aware that you had cause to complain within this period). All complaints will be managed and investigated independently by the BMA Complaints and member liaison team.

• We will acknowledge your complaint within two working days and will send a progress update on the investigation of the complaint within 15 working days. We will then aim to respond in full within 30 working days. We will keep you informed of progress if more time is needed to address your concerns in full. You will be informed by the BMA Complaints and member liaison team of the outcome and any learnings or actions taken.

• You can appeal against the outcome of your complaint by submitting a written statement for the attention of the BMA Director of corporate and member development setting out your reasons for appeal (Please complete the appeal outcome form in Appendix 1 of the Feedback and complaints policy).

• Appeal statements must be submitted within 15 working days from when you are informed of the outcome of your complaint. Appeals are accepted at the BMA’s discretion and are handled impartially by an independent, external party who will provide a recommendation. You will be informed in writing of the outcome.

The BMA has a duty under health and safety at work law to ensure the wellbeing of its staff, including protecting them from harassment and bullying. While we fully understand the frustration that dissatisfaction may cause, BMA staff are there to help and should be treated courteously at all times.

The full feedback and complaints policy can be accessed below.

The Code of Conduct support line is a free, independent and external service that provides support and guidance to BMA members and staff. This is the first point of contact to help them deal with their concerns and the impact of behaviours exhibited by BMA members, and to discuss possible resolutions.

BMJ

The BMJ is independent of the BMA and has its own complaints process.

BMA Law 

Please note, BMA Law Limited is independent of the BMA and has its own complaints process.

Conditions of use

The BMA monitors inbound and outbound emails for viruses, hoaxes, profanity etc, and reserves the right to intercept, read, filter, store, delete, copy, block and examine all emails for compliance, security and audit purposes and if necessary, take proceedings against the parties involved.

Accessibility