If you are contacting us about strike action, a ballot or referendum, or any other aspect of our pay and contract disputes, take a look at our guidance pages for resident doctors, for consultants, for GPs or for SAS doctors, which may answer your queries.
Employment advice for BMA members
If you’re a BMA member with a question about your contract, pay or any other aspect of your working life, please log in to look through our most frequently asked questions in the first instance as these may answer your query.
If the FAQs do not answer your query, or you need further support with an employment matter, our webform is the best way to contact us initially:
- Webform - employment advice
We will make an assessment of your query to ensure that you get the help you need. We always aim to contact you ASAP and we may do that via email or telephone. We prioritise support for the most urgent cases.
If you have any accessibility issues that mean you can’t use our webform please click here.
Advice for GP contractor/partners
If you are a GP contractor / partner and have a query on behalf of your GP practice, please visit the Employer Advisory Service (EAS) homepage to review our helpful blogs in the first instance
If the blogs do not answer your query please use the Webform below to raise your query directly with the EAS team.
Membership services
Membership queries
You can now review and update all of the following information on the MyBMA page of the website:
- Your grade and specialty
- Your places of work (employer and worksite)
- Email addresses and website password
- Phone numbers
- Address details including which is your primary address.
- Your communications preferences
- View your current membership subscription rates
- Payment details for your direct debit.
- Your equality and diversity information
- Your council voting region and voting division
If you have a question about your BMA membership, please check our membership FAQs.
If you can’t find the answer, please use our webform to share the details of your query:
- Webform - membership queries
- Email - [email protected]
If you have any accessibility issues that mean you can’t use our webform please click here.
Wellbeing support services
Confidential counselling and peer support for all doctors and medical students available 24/7.
Immigration advice for members
Email a BMA immigration adviser
Personal and commercial insurance
BMA House
Our head office is BMA House, Tavistock Square, London WC1H 9JP (map).
Accessibility
Help plan your visit to BMA House using our venue accessibility guides for visitors and BMA members.
Media and public affairs
Visit our national offices page for public affairs and media inquiries.
Visit the BMA media centre for the latest press releases from our UK media offices.
National offices
We have offices in England, Scotland, Wales and Northern Ireland. Find out more about our national offices.
Enquiries from the public
Members of the public can get in touch with the BMA by email at [email protected].
Website technical issues
Website troubleshooting
If you find an error or experience a fault when using the BMA website, let us know.
Website access
If you are having difficulty accessing member only content, products or services, please check our website access help page.
Feedback and complaints
General feedback
We welcome any feedback that you have about the BMA as an organisation, whether it is in the form of observations on what you find particularly helpful about its policies and public statements, or what you feel could be improved.
If you have any comments, positive or negative, the BMA or any person or organisation acting on its behalf, please let us know at [email protected].
Your comments must be about something that is within the responsibilities of the BMA.
How to make a complaint
We are open to receiving complaints that you would like to be investigated about your individual experience of interacting with the BMA. We take all complaints seriously and if you are unhappy with any of our products or services, we will listen; where improvements need to be made, it’s important we have the opportunity to put things right.
As outlined in our policy, please send complaints by email to [email protected].
A brief summary of how complaints are investigated can be found below:
-
Complaints will normally only be accepted if they have been made within three months of the events concerned, although the BMA can make exceptions where it is appropriate to do so (such as where you would not have been aware that you had cause to complain within this period). All complaints will be managed and investigated independently by the BMA Complaints and member liaison team.
-
We will acknowledge your complaint within two working days and will send a progress update on the investigation of the complaint within 15 working days. We will then aim to respond in full within 30 working days. We will keep you informed of progress if more time is needed to address your concerns in full. You will be informed by the BMA Complaints and member liaison team of the outcome and any learnings or actions taken.
-
You can appeal against the outcome of your complaint by submitting a written statement for the attention of the BMA Director of corporate and member development setting out your reasons for appeal (Please complete the appeal outcome form in Appendix 1 of the Feedback and complaints policy).
-
Appeal statements must be submitted within 15 working days from when you are informed of the outcome of your complaint. Appeals are accepted at the BMA’s discretion and are handled impartially by an independent, external party who will provide a recommendation. You will be informed in writing of the outcome.
The BMA has a duty under health and safety at work law to ensure the wellbeing of its staff, including protecting them from harassment and bullying. While we fully understand the frustration that dissatisfaction may cause, BMA staff are there to help and should be treated courteously at all times.
The full feedback and complaints policy can be accessed below.
Code of conduct support line
- Call on 0800 028 2092
Any concerns about the conduct of BMA members when they are representing the BMA or in the course of BMA business can be raised through this dedicated support line.
The Code of Conduct support line is a free, independent and external service that provides support and guidance to BMA members and staff. This is the first point of contact to help them deal with their concerns and the impact of behaviours exhibited by BMA members, and to discuss possible resolutions.
BMJ
The BMJ is independent of the BMA and has its own complaints process.
BMA Law
Please note, BMA Law Limited is independent of the BMA and has its own complaints process.
Conditions of use
The BMA monitors inbound and outbound emails for viruses, hoaxes, profanity etc, and reserves the right to intercept, read, filter, store, delete, copy, block and examine all emails for compliance, security and audit purposes and if necessary, take proceedings against the parties involved.
Accessibility
Employment advice and support
If you have any accessibility issues that mean you can’t use our webform, you can contact us by email or call 0300 123 1233 where you will be able to leave a voice mail for one of our advisers to call you back during our opening hours of 9am to 5pm Monday to Friday.
Membership services
If you have any accessibility issues that mean you can’t use our webform, you can contact us by email or call 0300 123 1233 where you will be able to leave a voice mail for one of our advisers to call you back during our opening hours of 9am to 5pm Monday to Friday
Employment queries FAQ
How does triage work?
A regional manager will review all queries as they come in (during normal working hours). Those that could be career defining, such as formal disciplinary or capability procedures, or where a member is suffering significant detriment, will be prioritised over information-based queries.
At quieter times, a non-urgent query may still be dealt with very quickly. But when we are busier, we must assess all queries and allocate to advisers based on urgency
What do we mean by ‘urgency’?
We understand that many issues are urgent to you, especially if you have been trying to resolve something on your own for some time, but when we are particularly busy we simply cannot prioritise everything.
For example, we will allocate resource to deal with a query from a member who has been a victim of sexual misconduct at work ahead of a query asking about payment of an additional PA, even if the pay query came in earlier.
We aim to respond to all queries within a few working days, and to keep the flow of queries moving, but we do not allocate resource on the basis of the order in which they were submitted.
Why triage?
As a trade union we have finite resources to best represent the interests and protect the rights of doctors working in the UK. Triaging new queries enables us to quickly help those who need our support most, it ensures that resource is allocated fairly, and it ensures we are using our resources as efficiently as we can.
Our FAQs and other guidance may be able to answer information-based queries. If you would like to try that first, please sign in and use link at top of this page to view them.
You may also wish to speak to your local rep in the first instance, if you have not already done so.