Contact us

Speak to a BMA adviser, contact the membership office, national teams, press office or public affairs, give feedback or make a complaint.

Location: UK
Audience: All doctors
Updated: Wednesday 8 July 2020
About Us Article Illustration
COVID emergency support

If you need emergency support on COVID-related issues out of normal opening hours, you can call us 24/7 on 0300 123 1233.

​Employment advice for BMA members

If you’re a BMA member with a question about your contract, pay or any other aspect of your working life, contact our advisers – they are here to help you.

Tweet or send us a Facebook message.

Not a member? Access all the benefits of a BMA membership. 

Join today

Phone lines and webchat are open from 8am to 8pm Monday to Friday and 9am to 5pm on Saturdays, Sundays, and bank holidays. Calls cost the same as geographic numbers starting 01 or 02.

Message us on Twitter or Facebook to contact an adviser or to arrange a call back. Don’t disclose any personal identifiable information about third parties when posting public messages on social media.

Book a call

To book a call with an adviser, enter your details and select a time during our opening hours, and they will ring you then.

If you email us, please include your contact details, BMA or GMC number and a brief description of your query. An adviser will try to contact you the next working day.

Find out more

BMA advisers: who we are and how we help.

 

BMA House

Our head office is BMA House, Tavistock Square, London WC1H 9JP (map).

Switchboard

Call 020 7387 4499 for staff at BMA House.

Call 0300 123 1233 for all other enquiries.

Accessibility

Help plan your visit to BMA House.

Membership services

Membership queries

If you have a question about your BMA membership, please check our membership FAQs. If you can’t find the answer, email [email protected] or call 0300 123 1233.

Wellbeing support services

Confidential counselling and peer support for all doctors and medical students, available 24/7. Call 0330 123 1245 or find out more.

Immigration advice for members

Email a BMA immigration adviser.

Financial services for members

Chase de Vere Medical | Tel: 0345 609 2008.

Personal and commercial insurance

Lloyd & Whyte | Tel: 01823 250580.

 

National offices

Media

England press office

Tel: 020 7383 6448 | Email: [email protected]

Head of media and news relations

Helen Robinson-Gordon | Tel: 020 7383 6188 

Senior media officer

Steve Anderson | Tel: 020 7383 6512

Senior media officer

Amy Murphy | Tel: 020 7383 6254

Media officer

Abbie Weaving | Tel: 020 7383 6012

Media officer

Chris Ord | Tel: 020 7383 6317

Northern Ireland press office

Tel: 028 9026 9673 or 028 9026 9666 Email: [email protected]

Scotland press office

Tel: 0131 247 3018 or 0131 247 3050 or 0131 247 3023 Email: [email protected]

Wales press office

Tel: 029 2047 4615 | Email: [email protected]

 

Public affairs

England public affairs

Email:[email protected]

Northern Ireland public affairs

Tel: 028 9026 9678 | Fax: 028 9026 9659 | Email: [email protected]

Scotland public affairs

Tel: 0131 247 3018 or 0131 247 3050 or 0131 247 3023 | Email: [email protected]

Wales public affairs

Tel: 029 2047 4626 | Fax: 029 2047 4621 | Email: [email protected]

International department

Tel: 020 7383 6133 | Fax: 020 7383 6644

 

Enquiries from the public

Members of the public can get in touch with the BMA by phone at 0300 123 1233 or email at [email protected].

 

Website

Website queries

If you can’t find the information you need or wish to inform us of an error or fault with the BMA website, please email the digital content team.

Website access

If you are having difficulty accessing member only content, products or services, please check our website access help page. 

 

Feedback and complaints

The BMA is committed to ensuring that every member and all those in contact with the BMA receive a responsive and high-quality service and are satisfied with their interactions with us. We are always looking for ways to improve what we do.

We welcome any feedback that you have about the BMA as an organisation, whether it is in the form of observations on what you find particularly helpful about its policies and public statements, or what you feel could be improved.

We are also open to receiving complaints about your individual experience of dealing with the BMA that you would like to be investigated and actively addressed. We take all complaints very seriously and if you are unhappy with any of our services, we will listen; where improvements need to be made, it’s important we have the opportunity to put things right.

Our principles

  • We value and encourage feedback of all kinds.
  • We always endeavour to listen, reflect and learn.
  • All feedback is taken seriously and will be acknowledged and responded to appropriately and promptly.
  • Complaints are investigated promptly, thoroughly and transparently.
  • Any member who gives feedback or makes a complaint should come away knowing they were listened to and feeling we handled their issue well.
  • Complaints handling complies with confidentiality and data protection policies.

General feedback

If you have any comments, positive or negative, the BMA or any person or organisation acting on its behalf, please let us know at  [email protected].

We also welcome any suggestions you have for improvements that could be made. You can feed back on anything about the BMA as an organisation. Your comments must be about something that is within the responsibilities of the BMA.

How to make a complaint

You can make a complaint about an experience you have had with the BMA or a service you have received from it. Please send complaints by email to the BMA corporate development directorate at [email protected]. Complaints will normally only be accepted if they have been made within three months of the events concerned, although the BMA can make exceptions where it is appropriate to do so (such as where you would not have been aware that you had cause to complain within this period). All complaints will be managed by the BMA corporate development directorate.

We will acknowledge your complaint within 24 hours of receipt and aim to respond in full within 28 working days. We will keep you informed of progress if more time is needed to address your concerns in full. You will be informed by the BMA complaints team of the outcome and any learnings or actions taken.

You can appeal against the outcome of your complaint by submitting a written statement for the attention of the BMA director of corporate development setting out your reasons for appeal.

Appeal statements must be submitted within 21 days from when you are informed of the outcome of your complaint. Appeals are accepted at the BMA’s discretion and are handled impartially by an independent, external party who will provide a recommendation. You will be informed in writing of the outcome.

If, following the outcome, you remain unhappy with how we handled your concerns, there are alternative bodies, such as ProMediate, that can deal with any concerns raised should we (and you) decide to use such a scheme.

If you bought goods or services from us online and are dissatisfied with your purchase, we can use the ODR (Online Dispute Resolution) platform. It aims to facilitate an impartial, fast and fair out-of-court resolution of disputes between consumers and online traders. Our email address for any feedback or complaints made under the ODR platform is [email protected].

Our feedback and complaints policy

We will use all the feedback and complaints we receive as opportunities to learn, to provide a better service to members and to correct mistakes. All feedback and complaints are centrally recorded and monitored so that we can identify patterns in what is being reported and identify areas for improvement.

When a member comes to us with feedback or a complaint, they should:

  • receive an acknowledgement within 24 hours during the working week (or, if on the weekend or a bank holiday, the next working day)
  • receive confirmation of how their complaint is being dealt with within 14 working days
  • receive a substantive response, where applicable, within 28 working days
  • be kept informed of progress if more time is needed for us to address the concerns in full.

The BMA has a duty under health and safety at work law to ensure the wellbeing of its staff, including protecting them from harassment and bullying. While we fully understand the frustration that dissatisfaction may cause, BMA staff are there to help and should be treated courteously at all times.

Code of conduct support line

  • Call on 033 3212 3618

Any concerns about the conduct of BMA members when they are representing the BMA or in the course of BMA business can be raised through the BMA Code of Conduct Support Line.

This is a free, 24-hour service for BMA members that provides support and guidance in dealing with their concerns and the impact of behaviours. 

 

BMJ

The BMJ is independent of the BMA and has its own complaints process.

 

Conditions of use

The BMA monitors inbound and outbound emails for viruses, hoaxes, profanity etc, and reserves the right to intercept, read, filter, store, delete, copy, block and examine all emails for compliance, security and audit purposes and if necessary, take proceedings against the parties involved.