Employment advice for BMA members
If you’re a BMA member with a question about your contract, pay or any other aspect of your working life, our advisers are here to help you.
- Call 0300 123 1233
- Email [email protected]
- Use the 'Chat with us' icon to the right of this page to talk with our advisers
- Book a call to talk with an adviser at a time that suits you
Opening hours
Phone lines and webchat are open:
- 8am to 8pm, Monday to Friday (excluding UK bank holidays)
- 9am to 12pm, on Saturdays.
About the service
Calls cost the same as geographic numbers starting 01 or 02.
If you email us, please include your contact details, BMA or GMC number and a brief description of your query. An adviser will try to contact you the next working day.
Find out more
BMA House
Our head office is BMA House, Tavistock Square, London WC1H 9JP (map).
Switchboard
Call 020 7387 4499 for staff at BMA House.
Call 0300 123 1233 for all other enquiries.
Accessibility
Help plan your visit to BMA House.
Membership services
Membership queries
If you have a question about your BMA membership, please check our membership FAQs.
If you can’t find the answer, email [email protected] or call 0300 123 1233.
Wellbeing support services
Confidential counselling and peer support for all doctors and medical students available 24/7.
Call 0330 123 1245 or find out more.
Immigration advice for members
Email a BMA immigration adviser.
Financial services for members
Chase de Vere Medical | Tel: 0345 609 2008.
Personal and commercial insurance
Lloyd and Whyte | Tel: 01823 250580.
National offices
Scotland
14 Queen Street, Edinburgh EH2 1LL
Tel: 0131 247 3000
Email: [email protected]
Wales
5th Floor, 2 Caspian Point, Caspian Way, Cardiff Bay, Cardiff CF10 4DQ
Tel: 029 2047 4646
Email: [email protected]
Northern Ireland
Eagle Star House, 5-7 Upper Queen St, Belfast BT1 6FB
Tel: 028 9026 9666 Email: [email protected]
Europe
BMA European Office, Rue du Luxembourg 3, Brussels 1000, Belgium
Tel: +32 2 502 8501
Media
England media office
Tel: 020 7383 6448 | Email: [email protected]
Head of media and news relations
Helen Robinson-Gordon | Tel: 020 7383 6188 | Mob: 07825 645463
Senior media officer
Steve Anderson | Tel: 020 7383 6512
Senior media officer
Amy Murphy | Tel: 020 7383 6254
Senior media officer
Abbie Weaving | Tel: 020 7383 6012
Senior media officer
Fred Maynard | Tel: 020 7383 6065
Northern Ireland media office
Tel: 028 9026 9673 or 028 9026 9666
Email: [email protected]
Scotland media office
Tel: 0131 247 3018 or 0131 247 3050 or 0131 247 3023 Email: [email protected]
Wales media office
Tel: 029 2047 4646 | Email: [email protected]
Visit the BMA media centre for the latest press releases from our media offices.
Public affairs
England public affairs
Email: [email protected]
Northern Ireland public affairs
Tel: 028 9026 9678 | Fax: 028 9026 9659 | Email: [email protected]
Scotland public affairs
Tel: 0131 247 3018 or 0131 247 3050 or 0131 247 3023 | Email: [email protected]
Wales public affairs
Tel: 029 2047 4626 | Fax: 029 2047 4621 | Email: [email protected]
International department
Tel: 0300 123 1233
Enquiries from the public
Members of the public can get in touch with the BMA by phone at 0300 123 1233 or email at [email protected].
Website
Website queries
If you can’t find the information you need or wish to inform us of an error or fault with the BMA website, please email the digital content team.
Website access
If you are having difficulty accessing member only content, products or services, please check our website access help page.
Feedback and complaints
General feedback
We welcome any feedback that you have about the BMA as an organisation, whether it is in the form of observations on what you find particularly helpful about its policies and public statements, or what you feel could be improved.
If you have any comments, positive or negative, the BMA or any person or organisation acting on its behalf, please let us know at [email protected].
Your comments must be about something that is within the responsibilities of the BMA.
How to make a complaint
We are also open to receiving complaints about your individual experience of dealing with the BMA that you would like to be investigated and actively addressed.
We take all complaints very seriously and if you are unhappy with any of our services, we will listen; where improvements need to be made, it’s important we have the opportunity to put things right.
Please send complaints by email at [email protected].
- Complaints will normally only be accepted if they have been made within three months of the events concerned, although the BMA can make exceptions where it is appropriate to do so (such as where you would not have been aware that you had cause to complain within this period). All complaints will be managed by the BMA corporate development directorate.
- We will acknowledge your complaint within 24 hours of receipt and will confirm how it is being dealt with within 14 working days. We will then aim to respond in full within 28 working days. We will keep you informed of progress if more time is needed to address your concerns in full. You will be informed by the BMA complaints team of the outcome and any learnings or actions taken.
- You can appeal against the outcome of your complaint by submitting a written statement for the attention of the BMA director of corporate development setting out your reasons for appeal.
- Appeal statements must be submitted within 21 days from when you are informed of the outcome of your complaint. Appeals are accepted at the BMA’s discretion and are handled impartially by an independent, external party who will provide a recommendation. You will be informed in writing of the outcome.
- If, following the outcome, you remain unhappy with how we handled your concerns, there are alternative bodies, such as ProMediate, that can deal with any concerns raised should we (and you) decide to use such a scheme.
The BMA has a duty under health and safety at work law to ensure the wellbeing of its staff, including protecting them from harassment and bullying. While we fully understand the frustration that dissatisfaction may cause, BMA staff are there to help and should be treated courteously at all times.
Online goods or services dissatisfaction
If you bought goods or services from us online and are dissatisfied with your purchase, we can use the ODR (Online Dispute Resolution) platform. It aims to facilitate an impartial, fast and fair out-of-court resolution of disputes between consumers and online traders. Our email address for any feedback or complaints made under the ODR platform is [email protected].
Code of conduct support line
- Call on 033 3212 3618
Any concerns about the conduct of BMA members when they are representing the BMA or in the course of BMA business can be raised through this dedicated support line.
This is a free, 24-hour service for BMA members that provides support and guidance in dealing with their concerns and the impact of behaviours.
Conditions of use
The BMA monitors inbound and outbound emails for viruses, hoaxes, profanity etc, and reserves the right to intercept, read, filter, store, delete, copy, block and examine all emails for compliance, security and audit purposes and if necessary, take proceedings against the parties involved.