How to contact us

Speak to a BMA adviser, contact the membership office, national teams, press office or public affairs, give feedback or make a complaint.

Location: UK
Audience: All doctors
Updated: Monday 6 December 2021
About Us Article Illustration

​Employment advice for BMA members

If you’re a BMA member with a question about your contract, pay or any other aspect of your working life, our advisers are here to help you.

Phone lines and webchat are open:

  • 8am to 8pm, Monday to Friday
  • 9am to 5pm, on Saturdays.

Calls cost the same as geographic numbers starting 01 or 02.

If you email us, please include your contact details, BMA or GMC number and a brief description of your query. An adviser will try to contact you the next working day.

Don’t disclose any personal identifiable information about third parties when posting public messages on social media.

Find out more

BMA advisers: who we are and how we help

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BMA House

Our head office is BMA House, Tavistock Square, London WC1H 9JP (map).

Switchboard

Call 020 7387 4499 for staff at BMA House.

Call 0300 123 1233 for all other enquiries.

Accessibility

Help plan your visit to BMA House.

Membership services

Membership queries

If you have a question about your BMA membership, please check our membership FAQs.

If you can’t find the answer, email [email protected] or call 0300 123 1233.

Wellbeing support services

Confidential counselling and peer support for all doctors and medical students available 24/7.

Call 0330 123 1245 or find out more

Immigration advice for members

Email a BMA immigration adviser.

Financial services for members

Chase de Vere Medical | Tel: 0345 609 2008.

Personal and commercial insurance

Lloyd and Whyte | Tel: 01823 250580.

 

Media

England media office

Tel: 020 7383 6448 | Email: [email protected]

Head of media and news relations

Helen Robinson-Gordon | Tel: 020 7383 6188 | Mob: 07825 645463

Senior media officer

Steve Anderson | Tel: 020 7383 6512

Senior media officer

Amy Murphy | Tel: 020 7383 6254

Senior media officer

Abbie Weaving | Tel: 020 7383 6012

Senior media officer

Kristy Ebanks | Tel: 020 7383 6924

Northern Ireland media office

Tel: 028 9026 9673 or 028 9026 9666
Email: [email protected]

Scotland media office

Tel: 0131 247 3018 or 0131 247 3050 or 0131 247 3023 Email: [email protected]

Wales media office

Tel: 029 2047 4646 | Email: [email protected]

Visit the BMA media centre for the latest press releases from our media offices.

 

Public affairs

England public affairs

Email:[email protected]

Northern Ireland public affairs

Tel: 028 9026 9678 | Fax: 028 9026 9659 | Email: [email protected]

Scotland public affairs

Tel: 0131 247 3018 or 0131 247 3050 or 0131 247 3023 | Email: [email protected]

Wales public affairs

Tel: 029 2047 4626 | Fax: 029 2047 4621 | Email: [email protected]

International department

Tel: 020 7383 6133 | Fax: 020 7383 6644

 

Enquiries from the public

Members of the public can get in touch with the BMA by phone at 0300 123 1233 or email at [email protected].

 

Website

Website queries

If you can’t find the information you need or wish to inform us of an error or fault with the BMA website, please email the digital content team.

Website access

If you are having difficulty accessing member only content, products or services, please check our website access help page. 

 

Feedback and complaints

General feedback

We welcome any feedback that you have about the BMA as an organisation, whether it is in the form of observations on what you find particularly helpful about its policies and public statements, or what you feel could be improved.

If you have any comments, positive or negative, the BMA or any person or organisation acting on its behalf, please let us know at  [email protected].

Your comments must be about something that is within the responsibilities of the BMA.

How to make a complaint

We are also open to receiving complaints about your individual experience of dealing with the BMA that you would like to be investigated and actively addressed.

We take all complaints very seriously and if you are unhappy with any of our services, we will listen; where improvements need to be made, it’s important we have the opportunity to put things right.

Please send complaints by email at [email protected].

  • Complaints will normally only be accepted if they have been made within three months of the events concerned, although the BMA can make exceptions where it is appropriate to do so (such as where you would not have been aware that you had cause to complain within this period). All complaints will be managed by the BMA corporate development directorate.
  • We will acknowledge your complaint within 24 hours of receipt and will confirm how it is being dealt with within 14 working days. We will then aim to respond in full within 28 working days. We will keep you informed of progress if more time is needed to address your concerns in full. You will be informed by the BMA complaints team of the outcome and any learnings or actions taken.
  • You can appeal against the outcome of your complaint by submitting a written statement for the attention of the BMA director of corporate development setting out your reasons for appeal.
  • Appeal statements must be submitted within 21 days from when you are informed of the outcome of your complaint. Appeals are accepted at the BMA’s discretion and are handled impartially by an independent, external party who will provide a recommendation. You will be informed in writing of the outcome.
  • If, following the outcome, you remain unhappy with how we handled your concerns, there are alternative bodies, such as ProMediate, that can deal with any concerns raised should we (and you) decide to use such a scheme.

The BMA has a duty under health and safety at work law to ensure the wellbeing of its staff, including protecting them from harassment and bullying. While we fully understand the frustration that dissatisfaction may cause, BMA staff are there to help and should be treated courteously at all times.

Online goods or services dissatisfaction

If you bought goods or services from us online and are dissatisfied with your purchase, we can use the ODR (Online Dispute Resolution) platform. It aims to facilitate an impartial, fast and fair out-of-court resolution of disputes between consumers and online traders. Our email address for any feedback or complaints made under the ODR platform is [email protected].

Code of conduct support line

  • Call on 033 3212 3618

Any concerns about the conduct of BMA members when they are representing the BMA or in the course of BMA business can be raised through this dedicated support line.

This is a free, 24-hour service for BMA members that provides support and guidance in dealing with their concerns and the impact of behaviours. 

 

BMJ

The BMJ is independent of the BMA and has its own complaints process.

 

Conditions of use

The BMA monitors inbound and outbound emails for viruses, hoaxes, profanity etc, and reserves the right to intercept, read, filter, store, delete, copy, block and examine all emails for compliance, security and audit purposes and if necessary, take proceedings against the parties involved.