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  • Anonymous
    Anonymous

    What should a practice manager do to train up their receptionists properly?

    Excerpt of a conversation with the practice manager of a medical centre. Manager: “I don’t know what to do with my receptionists. How can I encourage them to be more proactive?” Marica : “What kind of tasks have you been setting...
  • Why the NHS needs clinicians as leaders

    I recently met with a now-retired chief executive of a local health board; a meeting I’d arranged to discuss what it takes to be a senior manager in the NHS today. To my surprise this particular manager spoke not of making sweeping cuts and slashing...
  • Anonymous
    Anonymous

    10 Things We’ve Learned in 10 Years of Digital Health

    My parents are doctors so helping others was ingrained into me from an early age. Having studied programming at Tokyo University of Technology with the goal of learning how to develop software for healthcare, I didn’t want to end up creating yet...
  • Men’s turn to step up

    In twenty first century Britain, it’s still true that far more men than women have leading roles in many organisations. If you ask women to explain this – as many researchers have – women point to workplace culture. At Murray Edwards...
  • Nine qualities of effective leaders

    Senior doctors today face a lot of challenges – dealing with different workloads, managing conflict and motivating staff to deliver excellent patient care, to name just a few. To help you understand and manage your leadership responsibilities...
  • The five mindsets of an effective manager

    Have you ever been led by a ‘mushroom’ (a manager who leaves everyone in the dark), a ‘seagull’ (swoops in, squawks and dumps), or a ‘kipper’ (two-faced and gutless)? If the answer is yes, then you already know exactly...
  • Critical, tame and wicked: the three types of problems and how to manage them

    As a manager you’re expected to be many different things – the master problem-solver, the coach and nurturer of talent, the ambassador of change and above all, the inspiring leader. Your list of responsibilities can be overwhelming and it’s...
  • Diagnosing scarlet fever

    Recent reports in the media tell us that the number of scarlet fever cases are at the highest they’ve been for almost 50 years. Around 600 cases in England are being flagged to Public Health England each week, and this is set to increase, with the...