Contact BMA pensions
If you have any query relating to your occupational pension you can email the department directly. Alternatively, please call First Point of Contact who will forward your query to us and we will get back to you as soon as we can.
- Webform - employment advice
- Email: [email protected]
- Phone: 0300 123 1233
What we do
The BMA pensions department pursues policy issues agreed as BMA objectives and negotiates on all aspects of the NHS pension scheme on behalf of members.
We provide assistance and representation to our members in relation to their pensions. We provide information on a wide range of pension matters to individual members of the NHS pension scheme and to members of the civil service, armed forces, universities and other occupational pension schemes.
Examples of why members contact us:
- to ensure benefits have been calculated correctly
- to help restore missing or incorrectly recorded service
- to assist with ill health retirement appeals
- to pursue disputes with NHS pensions on their behalf, up to the pensions ombudsman
- to liaise with PCSE regarding practitioner records
- to provide information on pension scheme rules
- to pursue claims under the historic injury benefit regulations
- to provide information on pension tax rules
- to explain the effects of breaks of employment on pensions
- to discuss redundancy options
- to clarify the interaction between the different NHS pension schemes.
Your eligibility for services
- You must notify us as soon as is possible of any potential problem - if you do not it could adversely affect the outcome of any case and the support we can provide you.
- An appropriate adviser in the pensions department will be appointed to provide direct ongoing pensions assistance to you.
- You must be, and continue to be, a fully paid-up BMA member.
- You must not instruct or have instructed, directly or indirectly, any other representative(s) or organisation(s) to act for you.
- You must not have issued any court or tribunal proceedings without any prior agreement.
Case handling
To ensure that your case is handled appropriately, we have established certain rights for you and us.
Your rights:
- jointly agreeing with your adviser the objectives in pursuing your case, based on the full and accurate details that you have provided
- timely handling of your case
- to be kept regularly advised of the progress of your case
- to have any complaint about your case dealt with as quickly as possible.
Our rights:
- to determine who your adviser will be
- to determine with you how your case will be progressed
- to enter into discussions and correspondence with other parties (with your prior approval) we consider appropriate to explore the possibility of resolving your case
- to withdraw support if you reject an offer of settlement which we believe is reasonable
- to withdraw support if you reject the guidance given to you
- to withdraw support if you do not fully cooperate with your adviser.