Build assertive skills at work: managing conflict - recorded webinar

In this recorded webinar we will work through common conflict examples, explaining the strategies to defuse them and build your confidence in approaching tricky situations.

Audience: All doctors Medical students
Format: Webinar
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The healthcare environment is a busy place where people from different professional backgrounds work together, often under a great deal of pressure - so it’s not surprising that conflict arises from time to time in the workplace.


What to expect from the webinar

  • The webinar is up to one hour.
  • It is taught by a subject matter expert.
  • No preparation is needed, just bring a pen and paper if you want to make notes.
  • This webinar has already been recorded, so it isn't interactive.
  • A certificate of attendance will not be given for watching the recording of the webinar.


What you will learn

By the end of this recorded webinar you will be able to:

  • identify the root causes of conflict situations you commonly come across;
  • evaluate the pros and cons of different approaches to conflict situations; and
  • apply key skills that will help you address conflict at both individual and team levels.


Who is this webinar for?

  • Free for BMA members.
  • All doctors and medical students.


Good overview of conflict and conflict minimisation and management in clinical environments.
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BMA learning and development