What to expect from the webinar

• The webinar is up to one hour.
• It is taught by a subject matter expert.
• No preparation is needed, just bring a pen and paper if you want to make notes.
• This webinar has already been recorded, so it isn't interactive.
• A certificate of completion, which provides 1-1.5 CPD points, can be downloaded for watching the recording of the webinar.

What you will learn

By the end of this recorded webinar, you will:

• understand the importance of civility in creating a positive and productive work environment
• explore the impact of incivility on team dynamics, staff well-being, and patient outcomes
• learn practical approaches to encourage respectful communication and role-model civility in your workplace
• reflect on your own behaviours and identify ways to contribute to a culture of civility.

Who is this webinar for?

• Free for BMA members.
• This recorded webinar is tailored for clinicians and medical students committed to fostering respectful, inclusive, and supportive work environments within the NHS.