Being assertive in challenging situations - recorded webinar

Become more confident in challenging unhelpful behaviour in the workplace. Practical strategies to challenge difficult behaviour.

Audience: All doctors
Format: Webinar
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If you are a BMA member log in now to watch the webinar.

This recorded webinar will teach you practical strategies and communication skills to help prevent and change difficult behaviour and manage situations for better outcomes.

What to expect from the webinar

  • The webinar is up to one hour.
  • It is taught by a subject matter expert.
  • No preparation is needed, just bring a pen and paper if you want to make notes.
  • This webinar has already been recorded, so it isn't interactive.
  • A certificate of attendance will not be given for watching the recording of the webinar.


What you will learn

By the end of this recorded webinar you will:

  • understand what assertive behaviour looks like in challenging situations
  • learn communication techniques to help you in these situations
  • recognise the benefit of valuing yourself as part of the strategy to handle difficult situations
  • have some simple ways of understanding challenging behaviour in order to better understand how to prevent or approach it.


Who is this webinar for?

  • Free for BMA members.
  • It is designed for all doctors and medical students seeking to improve their communications skills when dealing with challenging behaviour.

Want to gain a CPD certificate?

As a BMA member, you have free access to our CPD-accredited module on managing difficult conversations and difficult people.

Start the module


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Reading list

  • BMA library and archive reading list - Being assertive in challenging situations (download below).
  • Access our full range of reading lists.


Organiser details

BMA learning and development