What you will learn
- The webinar is up to one hour.
- It is taught by a subject matter expert.
- No preparation is needed, just bring a pen and paper if you want to make notes.
- This webinar has already been recorded, so it isn't interactive.
- A certificate of completion, which provides 1.5 CPD points, can be downloaded for watching the recording of the webinar.
What you will learn
By the end of this recorded webinar you will:
- recognise what assertive behaviour looks like in challenging situations
- learn communication techniques to manage these situations confidently
- understand how valuing yourself supports better outcomes
- learn how to use simple frameworks to interpret and address unhelpful behaviour.
Who is this webinar for?
- Free for BMA members.
Want to gain a CPD certificate?
As a BMA member, you have free access to our CPD-accredited module on managing difficult conversations and difficult people.
Join the BMA today and get access to our wide range of learning and development courses and resources.