What to expect from the webinar
- The webinar is up to one hour.
- It is taught by a subject matter expert.
- No preparation is needed, just bring a pen and paper if you want to make notes.
- A certificate of attendance will be given for watching the full live webinar.
- The webinar will be recorded and a link sent out when it has ended.
What you will learn
By the end of this live webinar you will:
- understand what assertive behaviour looks like in challenging situations
- communication techniques to help you in these situations
- recognise the benefit of valuing yourself as part of the strategy to handle difficult situations
- have some simple ways of understanding challenging behaviour in order to better understand how to prevent or approach it.
Who is this webinar for?
- Free for BMA members.
- It is designed for all doctors and medical students seeking to improve their communications skills when dealing with challenging behaviour.

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