Interpersonal mediation service for GP partners in dispute

We’re here to support GP partnerships through when disagreements arise between partners. We offer mediation as part of your BMA membership.
Location: UK
Audience: GPs
Updated: Friday 17 January 2020
GP practice article illustration

We’re here to support GPs through interpersonal disagreements between partners. We offer mediation as part of your BMA membership.

The pressures and demands of working as a GP are often intense and conflicts between work colleagues can arise.

Experiencing these difficulties can be enormously stressful and can affect the smooth running of your practice.

 

How we can help

Early intervention can be key to avoid strain on working relationships, and to give each party the best chance to resolve issues positively.

Mediation can be the most efficient method to have a facilitated, productive dialogue and move forward. Our accredited mediators understand the GP environment and have extensive experience specifically with doctors.

We will support all those involved through a structured process to gain shared insight into any difficulties.

 

Need help? For 24/7 emergency COVID advice please call us. For all other non-emergency enquiries normal opening times apply.

Stages we guide you through

Should an interpersonal dispute arise in your practice, our dedicated team will support you at each stage.

  • Stage 1

    Separate meetings with the individuals involved to explain the process and seek agreement to move forward.
  • Stage 2

    Group meeting of all the relevant individuals to listen to the different points of view.
  • Stage 3

    Jointly explore the issues and options.
  • Stage 4

    Collaborate in writing agreements.
  • Stage 5

    Closure and follow-up.

We will steer the mediation process and help you to find the best way to communicate with one another.

You will own the discussions and any resulting solutions will be yours.

 

Principles

  • Voluntary participation – no mediation takes place without all parties’ agreement.
  • Informed consent – all those involved are given sufficient information to decide if they wish to take part in the process.
  • Confidentiality – all discussions are confidential and no documentation is retained beyond that to which all parties agree.
  • Impartiality – the mediator is neutral and will not make judgements about the people or issues under discussion, or the outcome.
  • Fairness – the mediator ensures the process is fair to all parties.
  • Respect – all those involved commit to adhering to agreed standards including respect.
  • Non-discriminatory – mediation adheres to the non-discriminatory framework and discrimination is not permitted.
  • Safe – the mediator works with all parties to make this feel a safe process.