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Only right for Capita to be stripped of cervical screening contract, says BMA

Responding to NHS England’s decision to strip Capita of its contract to provide cervical screening administration services, Dr Krishna Kasaraneni, BMA GP committee executive team member, said:

“We have long been raising concerns about Capita’s frankly shambolic running of GP support services – and most notably called for their contract to be stripped when it was revealed at the end of last year that thousands of patients had not received vital information about cervical screening, potentially putting these them at risk1.

“It is only right that NHS England has followed through and removed this service from Capita, and now any transition process must be robust and not be done as a cost-cutting exercise at the expense of patient safety.

“Furthermore, we know there are still fundamental ongoing issues with Capita’s delivery of other backroom functions – including the transfer of patient records, pensions administration and payments to practices – and we demand that NHS England ultimately takes responsibility for all of these shortcomings, and brings these back in-house as well.”


Notes to editors

The BMA is a trade union representing and negotiating on behalf of all doctors in the UK. A leading voice advocating for outstanding health care and a healthy population. An association providing members with excellent individual services and support throughout their lives.

  1. Find the BMA’s initial response to this incident here.
  2. Read more about the BMA’s work on Capita and PCSE here.

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British Medical Association, BMA House, Tavistock Square, London, WC1H 9JP
Telephone: 020 7383 6448 
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