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GP Patient Survey results are ‘testament to hard work of GPs’ amid rising pressures

Responding to the GP Patient Survey 20191, published today, BMA GP committee chair Dr Richard Vautrey said:

“These figures clearly demonstrate that the majority of patients remain satisfied with their experience at GP surgeries in England – with more than 80% rating this as good, only a minor fall on last year’s results. 

“Meanwhile an overwhelming 95 per cent of patients have ‘confidence and trust’ in the practitioner they last saw.

“These high levels of satisfaction are a testament to how hard GPs and their teams are working in practices up and down the country, and come against a backdrop of a rising population and diminishing GP numbers. Indeed, other data released today show that practices are now caring for 720,000 more patients than they were this time last year, while according to the most recent figures the number of full-time equivalent GPs has fallen by more than 400.

“We recognise that patients are often waiting too long for appointments, and this is equally frustrating for GPs and their teams. With the launch of Primary Care Networks, and the introduction of additional practice-based staff, we hope that patients will receive quicker access to the right healthcare professional while freeing up GPs to see those who need their expertise most. In doing so, general practice can maintain the high levels of patient satisfaction it is so proud of.”


Notes to editors

The BMA is a trade union representing and negotiating on behalf of all doctors in the UK. A leading voice advocating for outstanding health care and a healthy population. An association providing members with excellent individual services and support throughout their lives.

1. Survey results available here.

For further information please contact:

British Medical Association, BMA House, Tavistock Square, London, WC1H 9JP
Telephone: 020 7383 6448 
Email: [email protected]
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