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"Capita programme has been run woefully and negatively impacted patients, services and GPs"

Responding to a report published today by the Public Accounts Committee (PAC) which says that NHS England’s outsourcing of primary care support services to Capita was “a shambles”, Dr Richard Vautrey, BMA GP committee England chair, said:

“It is only right that the Public Accounts Committee be so damning in its assessment of Capita’s running of the PCSE contract. The programme has been run woefully and negatively impacted patients, services and GPs.

"GPs experienced two years of chaos as a result of this contract. It’s clear that Capita were incentivised by the contract awarded by NHS England to close support offices and cut staff as quickly as possible regardless of the problems that were quickly developing.  Prioritising money over services has been very damaging for general practice.

“The BMA repeatedly pressured NHS England to urgently address the problems with PCSE delivery, and now that the NAO and now PAC have so clearly backed our concerns, we hope this assessment of its failures will finally make NHS England and government sit up, listen and learn from past mistakes. The recommendations of this report are useful, and we look forward to hearing the responses from NHS England and Capita.”


Notes to Editors

The BMA is a trade union representing and negotiating on behalf of all doctors in the UK. A leading voice advocating for outstanding health care and a healthy population. An association providing members with excellent individual services and support throughout their lives.

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British Medical Association, BMA House, Tavistock Square, London, WC1H 9JP
Telephone: 020 7383 6448 
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