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NHS England must strip Capita of contract after further cervical screening failures

Responding to news that more than 3,500 women have not received correspondence about cervical screenings1 after an error from Capita, the company responsible for various GP backroom services2, Dr Richard Vautrey, BMA GP committee chair, said:

“Just weeks ago, it was revealed that almost 48,000 women had not received important correspondence relating to cervical screening this year due to Capita’s incompetence, and this latest revelation shows this was not an isolated failure.

“This is just the latest in a long line of failures since Capita took over a number of GP services in 2015 and yet NHS England have not demonstrated to the profession that they are serious at addressing what ultimately they are responsible for. We therefore repeat our demand that NHS England strip the company of its contract and return this service to an in-house delivered activity that can regain the confidence of practices and patients.”


Notes to editors

The BMA is a trade union representing and negotiating on behalf of all doctors in the UK. A leading voice advocating for outstanding health care and a healthy population. An association providing members with excellent individual services and support throughout their lives.

  1. Contact NHS England for further information.
  2. Find more information about the BMA’s work on Capita and PCSE service failures here.

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British Medical Association, BMA House, Tavistock Square, London, WC1H 9JP
Telephone: 020 7383 6448 
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