Last updated:

BMA advisers - who we are and how we help


Who we are

We are a team of specialist employment advisers. Our job is to help you with any query or concern you have relating to your pay, your contract, terms and conditions or any other aspect of your working life.


Our advisers

First point of contact advisersOur staff have a diverse range of backgrounds with many being qualified lawyers or specialists in employment law.

All advisers go through an extensive induction training programme prior to commencing any casework with members, and receive ongoing developmental training throughout their time with us to ensure their skills and knowledge of the NHS are kept up-to-date.


How we help

In the first instance one of our advisers will discuss your query with you to find out the facts of your situation.

This will generally include getting a timeline of events to check any key legal deadlines, understanding what you would wish as an outcome and our view on the potential options available to you.

If you have emailed your query to us, we may need to call you to better understand your situation and how we can assist you.

The adviser will establish the seriousness of the situation and whether it needs to be referred to a local adviser or can be resolved on the call.

As with most membership organisations, there are some conditions to check you are eligible for advice, as the support we're able to offer you may be limited if your issue predates your current membership.

These criteria are all set out in MyBMA - please read them carefully.


What happens next?

First point of contact portraitWe seek to resolve the issues at the earliest possible opportunity. Often during your first contact with us, your query can be answered and closed off immediately. However, if the situation develops after this, just get in touch again and we can reopen your case.

Sometimes cases are more complex and require further advice from an employment adviser at local or national office level.

If so, your case will be referred to a nominated local or national adviser who has responsibility for and local knowledge of your employer and you will receive their direct contact details via email.

The adviser then reviews your case and will contact you within 24 hours of referral for a full discussion on the next actions, and will advise you accordingly.

If necessary, and only with your express permission, the adviser may then make contact with your employer on your behalf, as needed. If representation at a formal hearing is required, this will also be arranged with you.


Third party involvement

Depending on the circumstances, your case may be referred to our appointed solicitors for a merits assessment. Your case will need to meet our criteria to pass this.

More details about the merits assessment can be found in MyBMA in the section on our legal support.

You will then become a client of the solicitors and your case with the BMA with be closed.

However, if your case does not meet the criteria to be referred to our solicitors, you are welcome to seek alternative independent advice at this stage.