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Apply & close

Practical skills... for human factors in healthcare

Develop your understanding of human factors through non-clinical workshops

Date: 09 May 2019

Location: Cardiff

Time: 9:00AM - 5:00PM

Human factors looks at how humans work and interact with each other and their working environments. In the context of healthcare, it can be defined as "Enhancing clinical performance through an understanding of the effects of teamwork, tasks, equipment, workspace, culture and organisation on human behaviour and abilities and application of that knowledge in clinical settings."

Irrespective of whether you are based in primary, secondary or a community based setting, human factors will play a role in every workplace. Irrespective of your level, knowledge, commitment and skills there will be times when errors have occurred that will have had an impact to your work.


What to expect on this course

In this masterclass, the day starts with an insight into human factors in healthcare and its importance in relation to patient safety, quality and care. You’ll learn how the theory can translate into your work and share best practice with each other.

This masterclass looks at the non-clinical skills that you need to build your competence in this subject area and as practitioners. Throughout the day, we’ll take you through four workshops on; resilience, understanding culture and communication, effective feedback and emotional intelligence.

The workshop sessions in the day are discursive and facilitative in their nature. Our experienced team of trainers present a range of workshops that are research-led and highly interactive, encouraging you to reflect, network with other doctors, and explore and practise a variety of techniques on offer.


Key features

Experienced speakers work with the groups to encourage exploration of both common and individual communication issues, sharing practical techniques and insight.

Teaching will break into small groups and will be tailored to the needs of those in the room.

Workshops are designed to encourage open discussion and practice in a safe environment, with colleagues and experts.

The opportunity to network and learn with your peers.

Highly relevant and practical action learning.



09:00 - 09:30

Registration and refreshments

09:30 - 10:35

Opening session - human factors

Prof Deborah Rosenorn-Lanng, Director of Stimulation and Human Factors, Royal Berkshire Hospital NHS Trust

The opening session is designed to provide you with knowledge and awareness of human factors. It will look at real examples within healthcare and why as clinicians it is vital that we understand how the theory can be used in practice.

10:35 - 10:50 Refreshment break
10:50 - 12:00


Working in healthcare isn’t the same as working in many other professions. Pressure can be felt at all corners of the organisation and this can take its toll; both physically and psychologically. Professor Maben describes one of the challenges of working in healthcare as the ability to cope with the three d’s, 'distress, disease and death' on a regular basis. With this context in mind, building resilience and well-being is critical not only for individual personal health but also for patients and teams. This interactive session will concentrate on your strengths and resilience, reviewing new research that you will be able to instantly apply to your working lives.

Emotional intelligence

Research has suggested that emotional intelligence supports successful leadership but in what way, and how could this be harnessed in clinical settings? This practical workshop introduces you to the concept of emotional intelligence and discusses whether it is indeed an ability or a personality characteristic. Importantly, we will explore how emotional intelligence supports your work in healthcare, from your relationships with patients and colleagues, to taking care of yourself. We will enable participants to explore the role of emotions in common everyday work scenarios and identify triggers to emotional states. Then, building upon greater self-awareness, we will seek a range of perspectives and responses to challenging situations.

By the end of the workshop you will have a clearer idea of:

  • How emotional intelligence can be defined and applied;
  • The role of emotions in your relationships and daily interactions; and
  • How you could develop your emotional intelligence further and encourage its wider application.

Understanding culture and communication

We work and live in culturally diverse settings, from the patients we serve to the colleagues we work alongside. People from different backgrounds bring with them different perspectives and values to your own, and it is important to be aware and sensitive to these.

In this workshop, we will:

  • explore what “culture” means;
  • identify and share the cultural diversities you may come across; and
  • share experiences and good practice to develop a more confident and culturally sensitive approach.

Effective feedback

Feedback is a two-way process and we all have our own natural style of providing feedback. Considering the different contexts in which feedback is given we will take a fresh look at how you deliver effective feedback.

Your ability to give and receive feedback is an art form to get right. It takes time to perfect and you never stops learning new approaches and techniques as you continue to master this communication skill. Conveying feedback in a positive, supportive and constructive manner will strengthen your working relationships and help you motivate others around you. Receiving feedback isn’t always easy to accept but having a proactive and responsive approach to it will help you. 

What you will gain from the workshop:


  • Appreciating the different contexts in which feedback is given and received
  • Identifying feedback disrupters and the impact they can have
  • Unconscious bias: awareness of yourself and others
  • How to create positive performance


12:00 - 12:45


12:45 - 13:55

Sessions as above

13:55 - 14:05

Refreshment break

14:05 - 15:15

Sessions as above

15:15 - 15:30

Refreshment break

15:30 - 16:40

Sessions as above

16:45 - 17:00

Closing session


Member: £150

Non-Member: £220 

Join us as a member today and secure your place at the reduced rate. 

View the booking terms and conditions and the BMA privacy policy

Venue map

Cardiff City Stadium<br/>Leckwith Road<br/>Cardiff<br/>CF11 8AZ


Cardiff City Stadium
Leckwith Road
CF11 8AZ

Tel: 0845 365 1115



BMA Learning and Development Team

Email: [email protected]

Tel: 020 7874 0743

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