Feedback

We use cookies to ensure that we give you the best experience on our website.

If you continue without changing your settings, we’ll assume you’re happy to receive all cookies from the BMA website. Find out more about cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalised web experience.

Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.

Strictly Necessary Cookies

(Req)

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms.

You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.

Continue

These cookies are required

Performance Cookies

These cookies allow us to know which pages are the most and least popular and see how visitors move around the site. All information we collect is anonymous unless you actively provide personal information to us.

If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Preferences Cookies

These cookies allow a website to remember choices you make (such as your user name, language or the region you're in) and tailor the website to provide enhanced features and content for you.

For example, they can be used to remember certain log-in details, changes you've made to text size, font and other parts of pages that you can customise. They may also be used to provide services you've asked for such as watching a video or commenting on a blog. These cookies may be used to ensure that all our services and communications are relevant to you. The information these cookies collect cannot track your browsing activity on other websites.

Without these cookies, a website cannot remember choices you've previously made or personalise your browsing experience meaning you would have to reset these for every visit. In addition, some functionality may not be available if this category is switched off.

3rd Party Cookies

Our websites sometimes integrate with other companies’ sites. For example, we integrate with social networking sites such as Twitter and Facebook, to make it easier for you to share what you have read. These sites place their own cookies on your browser as a result of us including their icons and ‘like’ or ‘share’ buttons on our sites.

Apply & close

Practical skills... for effective communication

Make your interactions more impactful by improving your communication skills

Date: 30 January 2019

Location: Glasgow

Time: 8:45AM - 4:45PM

Register now

The importance of communication to your work as a doctor is marked by its inclusion in the core pillars of Good Medical Practice (GMC, 2014). Effective communication reduces medical errors, improves patient satisfaction and contributes to your wellbeing.

Day-to-day work interactions rely on your ability to give and receive information in a way that is understood in the way it was intended. Whether your day involves patient consultations, collaboration with colleagues, presenting, teaching or more, there will be some scenarios where you feel more confident than in others.

This research-led practical day course revisits the essentials of communication with fresh perspective. We’ll show you how to thrive in the areas where you feel less confident. You’ll have opportunities to reflect, network and practise a variety of techniques.

What to expect on this course

This practical and interactive full-day course addresses the essentials of communication and explores our intercultural communications in depth. This is followed by smaller workshops exploring specific areas of communication where doctors may feel less confident, when delivering and receiving feedback; presenting and speaking with confidence; and building professional relationships. Our experienced team of trainers present a range of workshops that are research-led and highly interactive, encouraging you to reflect, network with other doctors, and explore and practise a variety of techniques on offer.

Key features

• Experienced speakers work with the groups to encourage exploration of both common and individual communication issues, sharing practical techniques and insight.
• Teaching will break into small groups and will be tailored to the needs of those in the room.
• Workshops are designed to encourage open discussion and practice in a safe environment, with colleagues and experts.
• The opportunity to network and learn with your peers.
• Highly relevant and practical action learning.

Agenda 

08:45 - 09:15 Registration and refreshments
09:15 - 10:55 Effective communication - the essentials
Facilitators:
Susan Edwards, Sophia Bourne

In this opening workshop, we will strip back our communications to better understand the psychological and social factors at play, to appreciate the potential for errors and improvement.

We will cover:
    - The dynamics within the different contexts of our communications;

     - Explore enablers and barriers to deep and active listening; and

     - Identify helpful and unhelpful verbal and non-verbal language.
10:55 - 11:10 Refreshment break
11:10 - 12:20
Improving intercultural communication
Facilitators:
Sophia Bourne, Susan Edwards

We work and live in culturally diverse settings, from the patients we serve to the colleagues we work alongside. People from different backgrounds bring with them different perspectives and values to your own, and it is important to be aware and sensitive to these.

In this workshop, we will:
    - explore what “culture” means;

    - identify and share the cultural diversities you may come across; and

    - share experiences and good practice to develop a more confident and culturally sensitive approach.
12:20 - 13:05 Lunch
13:05 - 15:10
Building professional relationships
Facilitator: Trevor Bibic

Developing effective relationships with other professionals is a life-long skill that can help you to be adaptive to change, fit into teams quickly, share best practice and ultimately improve the quality of patient safety. This workshop will provide you with an opportunity to improve how you form professional relationships and collaborate with others. 

What you will gain from workshop:
    - Understand the importance of building professional relationships in the context of your work and career

    - The value of collaboration and the benefits of engaging with stakeholders

    - Learn networking techniques to help you build formal and informal relationships effectively.

Giving and receiving feedback
Facilitator: Susan Edwards

Feedback is a two-way process and we all have our own natural style of providing feedback. Considering the different contexts in which feedback is given we will take a fresh look at how you deliver effective feedback.

Your ability to give and receive feedback is an art form to get right. It takes time to perfect and you never stops learning new approaches and techniques as you continue to master this communication skill. Conveying feedback in a positive, supportive and constructive manner will strengthen your working relationships and help you motivate others around you. Receiving feedback isn’t always easy to accept but having a proactive and responsive approach to it will help you.

What you will gain from the workshop:
    - Appreciating the different contexts in which feedback is given and received

     - Identifying feedback disrupters and the impact they can have

    - Unconscious bias: awareness of yourself and others

    - How to create positive performance

Public speaking and presenting with confidence
Facilitator: Sophia Bourne


Whether you relish or resist speaking in public, there is a recurring expectation to deliver information confidently in the work you do. From meetings, to teaching, and performing well in job interviews, you will be expected to present yourself articulately and professionally.

This workshop will work on:
    - building skills and confidence;

     - adapting presenting styles to different speaking challenges; and

     - knowing how to prepare quickly and effectively to ensure that you always get your desired message across.
15:10 - 15:25 Refreshment break
15:25 - 16:30 Sessions as above
16:30 - 16:45 Closing session

Register

Member: £150

Non-Member: £220 

Join us as a member today and secure your place at the reduced rate. 

View the booking terms and conditions and the BMA privacy policy

Venue map

The Studio, 67 Hope St, Glasgow, G2 6AE

Address:

The Studio, 67 Hope St, Glasgow, G2 6AE

Tel: 0141 370 4500

Contacts

Organiser:

BMA Learning and Development Team

Email: [email protected]

Tel: 020 7874 0743

Find an event