In this popular and practical course, our experienced trainers will present you with a toolkit for taking back control as you deal with an increasingly challenging workload in a highly demanding environment.
We will look at both practical tips and tools which you can apply immediately to enable you to better plan, organise and prioritise your time, as well as exploring those behavioural changes that will help you feel more confident in delegating, communicating assertively with both colleagues and patients, negotiating and influencing.
The aim of the course is to give you the skills and confidence to get back into the driving seat of your time, enabling you to deliver the best care to your patients whilst achieving a healthy work-life balance.
- Expert speakers share practical tips and positive practices on how to manage your time, and yourself, better.
- Teaching will break into small groups of around 30 people and will be tailored to the needs of those in the room.
- Dedicated time to share time management issues with colleagues and experts.
- The opportunity to network and learn with your peers.
- Highly relevant and practical action learning.
|09:00 - 09:30
||Registration and refreshments
|09:30 - 12:30
Sophia Bourne, Susan Edwards,
Gwen Knowles, Trevor Bibic
|12:30 - 13:15
|13:15 - 16:10
We differentiate assertive behaviour from passivity, aggression, and passive aggression, and discuss where and why we find it challenging to be assertive. We work on building confidence, and setting boundaries for ourselves and others. Finally, we learn and model the language of assertiveness, constructing responses that help us deal with common challenging patient and colleague scenarios.
Managing your workload pressure
Starting off by understanding our pressure responses, we will unpack expectations of us as doctors – both our own and those of others. By encouraging greater self-awareness and reflection, we will start to understand our flash points and triggers. From this, we will explore ways of managing our responses to establish greater control and strengthen our ability to handle work pressure.
Negotiating and influencing
We explore common negotiation situations, identifying influencing styles and negotiation approaches, evaluating their pros and cons. Looking at the language of negotiation, we actively prepare and model techniques to ensure a win-win outcome.
Planning and organisation
We look at your current methods, evaluating what is and isn’t working. After exploring barriers and enables to effective planning, we look at a range of techniques for you to set-up efficient systems that enable better management of your time.
|16:10 - 16:40
||Reflection and summary