For some of us being assertive isn’t that easy to do; In fact getting our point across can at times be difficult to achieve, particularly if it isn’t our natural instinct to speak up and state our case or our thoughts.
Also how we are perceived can have an impact on our ability to be assertive and we can (without meaning to) go from being non-assertive to almost coming across as being aggressive which of course wasn’t our original intention.
The webinar will aim to highlight:
- The differences between assertive, non-assertive and aggressive behaviour.
- We will explore how our emotions impact our ability to be assertive.
- Looking at models of practice we can start to think about how you structure your responses when dealing with difficult situations.
- Finally, we will look at how 'saying no' isn't as straightforward as we think it will be and some approaches that you can use for the future.