In this course, our experienced trainers will help you take control of increasingly challenging workloads.
You’ll be shown techniques that you can apply immediately. Increase your confidence and buy yourself more time to deliver the best care to your patients, and maintain a healthy work-life balance.
You will learn how to:
- communicate assertively
- negotiate and influence
- delegate effectively
- manage your time, and yourself better
What to expect on this course
- highly relevant and practical teaching
- learn in a group of no more than 30 people
- content will be tailored to the needs of those in the room
- have your questions answered by experts
- network and learn with your peers
- certificate of attendance (6 CPD credits)
|09:00 - 09:30
||Registration and refreshments
|09:30 - 12:30
Sophia Bourne, Susan Edwards,
Gwen Knowles, Trevor Bibic
|12:30 - 13:15
|13:15 - 16:10
We differentiate assertive behaviour from passivity, aggression, and passive aggression, and discuss where and why we find it challenging to be assertive. We work on building confidence, and setting boundaries for ourselves and others. Finally, we learn and model the language of assertiveness, constructing responses that help us deal with common challenging patient and colleague scenarios.
Managing your workload pressure
Starting off by understanding our pressure responses, we will unpack expectations of us as doctors – both our own and those of others. By encouraging greater self-awareness and reflection, we will start to understand our flash points and triggers. From this, we will explore ways of managing our responses to establish greater control and strengthen our ability to handle work pressure.
Negotiating and influencing
We explore common negotiation situations, identifying influencing styles and negotiation approaches, evaluating their pros and cons. Looking at the language of negotiation, we actively prepare and model techniques to ensure a win-win outcome.
Planning and organisation
We look at your current methods, evaluating what is and isn’t working. After exploring barriers and enables to effective planning, we look at a range of techniques for you to set-up efficient systems that enable better management of your time.
|16:10 - 16:40
||Reflection and summary