If you have a complaint about your experience with the BMA or a service you have received, please send it by email to the BMA corporate development directorate at [email protected]. All complaints will be managed by the BMA corporate development directorate.
We will acknowledge your complaint within 24 hours of receipt and aim to respond in full within 14 working days. We will keep you informed of progress if more time is needed to address your concerns in full. You will be informed by the BMA Chief Executive (CE) of the outcome and any learnings or actions taken.
If you are not satisfied with the outcome you have the right of appeal to the BMA Chief Officers. Details of how to appeal will be included in your response from the CE. You will have 14 working days to submit your appeal.
Once your complaint has been resolved, we will contact you to ask whether you were satisfied with the way your complaint was handled.
If you are still unhappy following the outcome of how we handled your concerns, alternative bodies exist, such as ProMediate which can deal with any concerns raised should we (and you) decide to use such a scheme.
If you have bought goods or a service from the BMA but are unsatisfied with your purchase
If you bought goods or services from us online, we both can use the Online Dispute Resolution (ODR) Platform. It is an interactive website offering a single point of entry to consumers and traders seeking to resolve disputes. It is intended to facilitate the independent, impartial, transparent, effective, fast and fair out-of-court resolution of disputes between consumers and online traders. It provides information relating to the out-of-court resolution of contractual disputes and hosts a form which allows traders and consumers to submit concerns and attach relevant documents.
View the European Online Dispute Resolution Platform.
Our email address for the purpose of handling any feedback or complaints made under the ODR platform is [email protected].