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Listening and learning

Image of BMA staff member looking at screen with new BMA website on it (May 2016)

Your opinion is important to us. 

We are committed to delivering the best possible services and support to our members and we need your feedback to enable us to do this.

It helps us know what works well and what we can improve further, so we have made the feedback process easy to access. Use it to give feedback on the policies, processes, or actions of the BMA.

We will:

  • respond quickly, considerately, and consistently
  • listen, reflect and learn.

What would you like to feedback on?

  • General feedback

    If you are not happy with something the BMA has done or failed to do, please tell us. You can also tell us when we have done something well.

    Tell us about your experiences when it comes to services supplied by people or organisations acting on behalf of the BMA.

    You can feedback on anything - from a specific action taken by a person, to expressing dissatisfaction with services provided. But your comments must be about something that is within the responsibility of the BMA.

    Send us your feedback

    We aim to deliver the highest standards. In the unlikely event that you are unhappy with a service you have received, please follow our complaints process

     

    BMJ feedback

    Please note, the BMJ is independent of the BMA and has its own complaints process

  • Feedback on the website

    The BMA website underwent a redesign during 2016. We continue to make improvements and we welcome your helpful feedback. Please complete our survey - it will take less than a minute.

    Complete our website survey

    or

    Contact the web team

  • Feedback FAQs

    Can non-BMA members give feedback?

    Yes, if you have used a BMA member service but are not yourself a member, for example as an attendee at a BMA event or conference or user of our facilities – please tell us about your experience.

     

    What is the time limit for providing it?

    Any feedback must be given within three months of the event(s) or service concerned.

     

    What if I want to feedback about the level or standard of representation I have received in my legal or employment case?

    Please follow our complaints process.

     

    How do I submit feedback?

    The best way to contact us is by email and it will be acknowledged within three working days. Nicky Jayesinghe, Head of Corporate Development has accountability for quality assurance which includes member feedback.

     

    Will my feedback be dealt with in confidence?

    The BMA acknowledges that feedback can be sensitive and therefore needs to be handled carefully. 

    Read more about the BMA's commitment to privacy

     

    I have bought goods or a service from the BMA but I am unsatisfied with my purchase. What can I do?

    If you bought goods or services from us online, we both can use the Online Dispute Resolution (ODR) Platform. It is an interactive website offering a single point of entry to consumers and traders seeking to resolve disputes. It is intended to facilitate the independent, impartial, transparent, effective, fast and fair out-of-court resolution of disputes between consumers and online traders. It provides information relating to the out-of-court resolution of contractual disputes and hosts a form which allows traders and consumers to submit concerns and attach relevant documents.

    View the European Online Dispute Resolution Platform

    Our email address for the purpose of handling any feedback or concerns made under the ODR platform is [email protected]