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The NHS pension scheme is complicated. Add to this the difficulty of updating records and the inability to see our own pension records. This all equates to a lot of unnecessary stress.
The first thing I would say is that the NHS pension is, overall, a worthwhile scheme. It has additional benefits including ill-health retirement and life assurance.
NHS England has provided assurance that all records will be corrected in the long term. However in the short term there is obviously a great deal of work they need to undertake to correct these current and historic issues. As I have stated before, ensure you keep a copy of any correspondence you have with Capita (PCSE) or NHS pensions.
In the interim you may want to try and check your record via the TRS (total rewards statement). The TRS was updated in August and will be updated again in December. The cut-off date for the TRS update is 11 October.
For many of you the TRS may be blank but this does not mean that your pension record is blank. The two are separate entities. Your TRS may be blank for a number of reasons, including:
PCSE has advised that once the missing certificates are submitted correctly and processed, the system will be updated in time for the next TRS release.
If your TRS is blank you can contact the total reward statement helpline on 0300 3301 351 or email [email protected]
I know that the current situation is stressful and is causing anxiety for many of us. You are not alone, and we are continuing to meet with Capita (PCSE), PwC, NHSE and NHS pensions on a monthly basis to raise your concerns.
If you would like to get in touch email [email protected]
I will update you on any further developments.
Krishan Aggarwal is a member of the sessional GPs committee, UK GPs committee, the BMA pensions committee and BMA UK council. You can follow him on Twitter @Krishanx
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