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As you may already know, the NHS app was launched at the end of last year with the aim of improving patient access to digital health services. The app is free to download and use, and free for practices.
Once a GP practice is connected, it can provide patients with the ability to:
The app is already available to download, but until their GP practice is connected and online, patients will only be able to use the app to check their symptoms using NHS 111 online and the health A-Z on the NHS website.
It does not replace existing systems and patients can continue to use GP online services or contact their practice in the usual way. The default level of access a patient has is the summary care record, although patients who have already been given access to their full medical record will be able to access it via the app.
You will be informed by your CCG when your practice will be connected, so you do not need to do anything. Once your practice is connected, the app will link with the clinical system you use, in the same way that GP online services work. All practices will be connected by 1 July 2019.
There is no contractual requirement that mandates the use of the NHS app, but it is useful technology that has the ability to benefit patients and ease practice workload.
For example, most patients will be able to register and verify their identity using an NHS login rather than visiting the practice. In addition, once the patient is registered, they can book appointments and ask for repeat prescriptions without needing to call or visit the practice – meaning staff spend less time dealing with requests, and patients have 24-hour access to services from anywhere.
Farah Jameel is a member of the GPC England executive team
If you get any questions from patients regarding the NHS app, please direct them to: www.nhs.uk/contact-us/nhs-app-contact-us
If you want to know more about the NHS app, you can register for an NHS Digital webinar: digital.nhs.uk/services/nhs-app/nhs-app-webinars
You can find out more about what to expect, and how to support your patients, here: digital.nhs.uk/services/nhs-app/prepare-your-practice-for-connection-to-the-nhs-app/nhs-app-frontline-staff-briefing
And you can promote the app to your patients using these tools: digital.nhs.uk/services/nhs-app/prepare-your-practice-for-connection-to-the-nhs-app/nhs-app-promotion-guidance-for-gp-practices
Hello Lovely concept as long as this is easy to use and does not exclude the over 50s. The current NHS app, if it has the same functionality as patient access.com then we this is not what we want. We need greater clinical resource not more self diagnosis screens because Brexit limitations nor NHS Englands and Improvement design paradigms and not standing up for patients nor clinicians.
looks like kinda cool app..
Nataly S | Digital reviewer | easybuilder.pro
This NHS application is great and impressive. with many great features. I would love to use this application.
NHS App is the finest app out there I have ever seen. Now you can download AOS TV App for your Android phones to watch.