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Letting you know about all the work the GPC and the BMA are (or aren’t) doing is not always one of our strengths. This is something the sessional GPs subcommittee is trying to improve, and the thing that is helping is you.
A few months ago we tackled the issue of locum doctors having their NHS.net email addresses removed, leaving them without access to essential updates, with problems engaging with appraisal processes, and being further excluded from local events.
I raised this with NHS England, everyone agreed, and a solution was found. Except it wasn’t. It has only been through doctors like you reading this, talking and getting in touch that we realise it wasn’t working on the ground. The issue is still there and we need to get it sorted.
Capita has been a prime example, and thank you to those colleagues who have emailed or messaged with details of the problems they are having. All of this is ammunition and it tells us – and Capita – whether things are working or not.
Communication between different parts of the BMA, and between us and LMCs, isn’t always clear either. A good example is the indemnity uplift that was agreed as part of the 2017/18 contract. I am still being told of confusion about how the additional indemnity funding will affect salaried or locum GPs – our online guidance gives some clarity
A further example relates to the 1% DDRB pay uplift – you are entitled to this. It should be crystal clear and set in stone, but there are still colleagues out there who are unsure, or who are being told the wrong information.
Your regional reps are all listed on the BMA website, or we can all be accessed via BMA member relations
Many of us are on Twitter or Facebook, and your LMC can put you in touch too.
If something isn’t working, or you aren’t sure, please tell us or ask. We need to know and we will sort it out.
Zoe Norris is the chair of the GPC sessional GPs subcommittee
locum will get £2 or £3 extra for uplift if they charge £250 or £300 for session and £1 or £2 uplift for indemnity per session? is it worth the headache??
Crapita are still Crapita. I emailed them the other day about my locum pension contributions to say: "I have still not had acknowledgement of the payment I made for December 2016, as per my emails of 5/1/17, 4/4/17 and 9/4/17.
Further, I have not had a reply to my email of 13/4/17 regarding the new forms and employer contribution rate, so I am presuming that you are acting to resolve this matter and it needs no further action from me."
I hope this somewhat summarises their, er, rubbishness......
Agree with comments about capita. No payments acknowledged for 4 months. Called and you can't talk to anyone. They suppose to call back! ! Nothing for weeks. If I work every day. How do I answer the call at their own convenience in the middle of surgery anyway. ..They also made a mistake with my performer list number and couldn't find me for a month. When I couldn't work! ! Despite I have been in the list since 2008...nightmare! ! I lost my income for a month and panicked totally then! And it was an error. ..Their answer was. ..we call you back. ..and never happened.
Crapita/NHSE have set up a panel to consider cases of delayed performers list changes, and are compensating doctors for lost work, so make sure you invoice them.
I have to agree with the appalling way in which Capita are dealing with GP locum pensions.
I started paying by BACS on August 2016 and sending my forms electronically as I was told that this was the only way I would be able to get a receipt.
No receipts came and I finally got through on the phone in early October and spoke to someone who confirmed that my August and September payments had been attributed to my account
In November I received an automated email reply.
In December the email address for sending the forms changed but I only knew about this when I sent my forms to the original address and got an automated reply advising of this. I phoned but could only speak to an operator, was told that my forms would have been forwarded to the correct email address and I would receive a receipt in due course - I still haven't.
From January onwards I have sent my forms to the "new" pcse.enquiries address and have asked for a receipt each time but have received nothing.
In March the instructions for BACS payments changed. The only way of knowing about this was if one happened to look at the website on the PCSE website.
In May the advice on the website changed again, no longer are the back account details to which BACS payments made available but an instruction to phone NHSPE to get them - I though I better had in case they too had changed. There is also a statement that NHSPE are seeking advice from the pensions agency as to whether emailed forms are acceptable. Surely discussions were had with the pensions agency before all these changes were brought in.
Since submitting my March 2017 forms I have been trying to get an annual statement for all payments made in the April 2016 - March 2017 financial year as I have received for the past 15 years.
I have emailed twice (no response) and phoned twice - to be told that the operator would email the pension team and that I would be either phoned or emailed back - again no response.
All I am asking for is a monthly receipt to acknowledge that my forms and payments have arrived safely and been attributed to my account and an annual statement as in previous years.
I need to be confident that the large amounts of money I am transferring to NHS England each month is going to the correct place.
Also, if the rules change an email advising of this would surely be an easy thing to send as there must be a database of all our contact details
As a salaried GP I have only very recently been made aware re pension form required and am now feeling very anxious about to whom I send the forms, how many, the fact that I've missed the deadline for ? how many years and where all my money has gone (into a hole?!). Having read this site I am still not clear what action I should be taking? Sending a form 2 (?) to an email address? not finding nhs pension website very helpful. You may still be negotiating regarding this issue but a clear set of instructions re what to do and a copy of the form in electronic form would be most welcome. My practice manager is now saying it is up to me to sort out.... total shambles it does appear to me (am I the last to know?!)