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Rather than a normal blog, I am again providing below, a few notes from the follow-up meeting we had with NHSE (NHS England) and Capita (PCSE) regarding sessional issues yesterday.
I feel that in this format it may be easier for you to see the issues that were raised and how we are progressing with them.
The bank details for sending monies still remains absent from the PCSE website due to a security concern from NHSE. I am liaising with NHSE to have the details visible on the website again.
For reassurance, the bank details have not changed and you can continue using the details you have used for previous months. I have asked Capita to provide a statement on their website to reflect this.
You can find the BACS reference details on the GP locum section of the Capita website.
If you do not have the bank details, Capita has stated that you can contact them to get these details. They have advised that their response times have improved.
Since introducing the new BACS reference number, Capita reported that it is now quicker and easier to allocate monies to individuals and therefore, update their pension record.
I would recommend you use the agreed BACS reference number when submitting monies to Capita rather than sending a cheque.
On the Capita website it still states, ‘NHS England is currently seeking further clarification from the Pensions Agency with regard to the acceptance of emailed forms. We will provide an update if there is any change to the guidance provided above. In the meantime, we advise that you keep a copy of forms submitted via email.’
We raised this previously with NHSE and advised that it would be ‘unacceptable to ask members to resubmit their forms in paper for the past year or even longer.’
NHS Pensions have subsequently confirmed that they will accept scanned forms via email. We have now received the necessary reassurance from NHSE that individuals will no longer be asked for paper copies of forms submitted previously via email. This is the case for all pension forms including locum A, B, SOLO and type 2 forms.
I know I am pointing out the obvious, but I would strongly recommend you keep either a paper copy or an electronic version for your own records.
The only issue remaining with this item is that NHS Pensions is stating that the forms must be sent from a validated email address. What is a validated email address and why is it needed?
If a form has the personal details of the GP, their signature and a signature from the practice/provider, I cannot understand how much more assurance NHS Pensions require.
We have advised NHSE that NHS Pensions cannot insist on forms coming from an NHS.net account, as many locums still do not have access to these.
NHSE will now be seeking legal advice on what constitutes a validated email address and whether or not this is necessary. I will update you after the next meeting. In the meantime, what do you do? Email your forms as normal.
Please be aware that the email address to send your forms has changed. The new email address is [email protected]
These monies continue to remain ring fenced until they can be allocated to individuals. We have been advised that there is no risk that this money will be lost.
The easiest way, I believe, to identify unallocated monies would be if individuals were to receive a statement for the years ending 31 March 2016 and 2017, then members would be able to detect if any monies were missing from their pension record and Capita could begin the process of having it allocated.
NHSE has agreed it is about doing the right thing for sessional GPs.
This is a considerable and complex amount of work, however, we now have a commitment that NHSE and Capita will look at the process of providing an annual statement for the year ending 31 March 2016. We will continue to follow this up.
This is probably the biggest ongoing concern I hear from sessional GPs. I have said it before and I will say it again, it is illogical that we pay money into a pension scheme each month and do not receive any form of receipt that the correct amount has been entered for the correct month.
Capita had stated that you should be receiving an automated email to state that a case has been opened when you submit your locum A and B forms, followed by an email that your forms are being processed, with a third and final automated email once completed.
This should occur as long as there is an email address on the locum B form.
I would be grateful if you could let us know if this is not the case using the email address at the end of this blog.
Capita will shortly be providing receipts for SOLO forms.
We will continue to monitor this and follow this up at the next meeting.
Capita is looking at a process of having a live system which would demonstrate monthly contributions. This is expected to go live in April 2018 and will be prospective not retrospective.
We have requested to be involved in this piece of work at an early stage.
NHSE and NHS Pensions have agreed to an amnesty. NHS Pensions has created a new form which will allow individuals to submit it back to 2010/11, when the requirement began.
I have received the form and will be testing it over the weekend.
I have raised my concerns again on how difficult this will be for NHSE and Capita to get this right. A simple reason being many GPs still do not know if they are type 2 practitioners or not.
There is finally a recognition of the complexities.
There is an agreement that we will work on this together to get the best solution for sessional GPs who are type 2 practitioners.
There is nothing that you need to do at the moment. Once I have all the detail, I will do an update with everything you need to know.
As mentioned above, there is a specific webpage for locum GPs.
I have requested a similar page for GPs who are type 2 practitioners to include a statement regarding type 2 forms (mentioned above) and where information in the future can be collated.
I have been asking for a web page with the Capita updates which are usually only sent to practices, which you can now view here.
As you probably already know, the forms changed again in mid-May. Unfortunately, we did not receive any communication that this would be the case.
Going forward there is an agreement from NHSE and NHS Pensions that I will have an opportunity to have an input prior to any new forms being released.
I would just like to reiterate two important points from my last update regarding the updated forms.
As mentioned in my last update, the employers contribution for the NHS Pension Scheme has increased from 14.3% to 14.38% as of 1 April 2017.
The 14.38% applies to all payments received after 1 April 2017 irrespective of when the work was done. Practices have received the increase of 0.08% in their global sum. Please ensure this is correct, as where it is not Capita is sending forms back.
Capita has stated that one in 300 forms were incorrectly returned and they have subsequently resolved those issues.
Again, I would be grateful to hear if this is not the case. Please contact me at the email address at the end of this blog.
Where individuals have received monies prior to 1 April 2017 these will need to go on the old form with the 14.3%. Where monies have been received after this date these will need to go on the new forms with the 14.38%. In essence, for that month you may need to submit two sets of forms.
The latest forms (post 1 April 2017) – locum A and locum B
The old forms (pre 1 April 2017) – locum A and locum B
The GP trainees subcommittee have received several queries with regard to newly qualified GPs who were awaiting confirmation of their change in status on the NPL (National Payment List) following their achievement of CCT.
There is now a statement on the PCSE website which people can link to.
Hopefully this will avoid people losing out on work or delays to starting dates until the administrative process is completed.
Preparation is also underway to manage the NPL entry for GP registrars for the August 2017 to January 2018 cohort. As previously agreed, these will be added en bloc for the 14 regional areas.
We are still chasing NHSE on updating the performers list and providing a complete copy to individual LMCs in order to help engagement with sessional GPs. This is currently being piloted in three LMCs.
Another one to follow up at the next meeting.
That is all for now. We will continue to meet with Capita and NHSE until we can get the issues sorted. We have a date planned for next month.
If you would like to get in touch with me please email [email protected] or for specific pension queries [email protected]
I will continue to provide updates for you.
Krishan Aggarwal is the sessional GPs subcommittee deputy chair
You can follow him on Twitter @Krishanx
Read Krishan's earlier blogs on this topic: Part 1 and Part 2
Thanks Krishan for another very useful update and thank you for your continuing diligence in pursuing this. It provide much reassurance to sessional colleagues. Paula Wright
Thank you Paula
Thank you for this amazing work! So far I have never received any email confirming receipt after sending my forms by post. I still feel this is the most secure way to do it with present circumstances!! M. L London
Thanks for very useful info......my cheques and forms have been disappearing into the ether (POBox address) and either deposited 6-8 weeks later or not at all! 2 cheques and original forms gone missing so far and no response as to whether I need to resubmit all again or not....very frustrating
Which 3 LMCs are piloting it?
To the anonymous poster two above
If you cheques have not been cashed, contact us at the two email addresses in my blog. We can raise this on your behalf. We have a direct contact with whom we can raise such queries.
I am seeking clarification of which three LMCs are in the pilot. Should find out next week.
No receipt for forms emailed in June - not even one of the three types promised!
Thank you to the last poster.
I do not believe that Capita are sending receipts.
Could you please email me at [email protected] just to state that you are not receiving them. It all adds to the evidence that I am going to put to Capita to state that individuals are not receiving receipts and what action they are going to take.
I have sent all my forms - locum A, B and type 2 and all my cheques have been cashed but at least 2 of my cheques and forms were sent to the wrong organisation and have never recieved the refund the type 2 form indicated I was owed. I have been trying to clarify what has been going since November of last year and all I have managed to ascertain is that there is a problem, but have been given no further details. Despite sending the type 2 form by email repetively.I can get no response despite repetitive phone calls - i am simply told they can see who is dealling with it and that they will telephone me ----- surprise surprise this never happens. I have no idea how to proceed
To the poster above
If you are a BMA member, contact the two email addresses in my blog above with the details and the BMA pensions team can take this forward for you with Capita.
Given the amount of paperwork we have to submit, why can' t NHSPA manage to send each of us an annual state to of contributions received, so we can check that our pension account has actually been credited with the funds we have sent in?
To the poster above.
It is on the wish list.
I am trying to get Capita to provide an annual statement in the interim. NHSE have agreed to this for the year ending 31 March 2016 in the first instance, It is now down to NHSE to enforce this with Capita.
Just to add that I have also had real problems dealing with PCSE. I submitted my NPL address change form in February. I made numerous calls to the enquiries line from May onwards, when I was told that it was being dealt with and someone would get back to me 'soon'. I had to make a formal complaint in August. It has now finally been dealt with after someone dealing with the complaint contacted the people dealing with it most days for 2 weeks.
The complaint was also about 2 other pension form queries, that the enquiries line said the mythical 'back office' was dealing with, and that someone would be in touch with me about 'soon' from the middle of May this year. No-one ever got back to me about any enquiry I made despite repeatedly calling to follow up on them. Despite being told repeatedly that someone was dealing with it, and that it had been made urgent, and then high priority and that someone would be in touch 'soon' from May to August, no-one ever got in touch with me about any of my enquiries. The final straw was the last call when I was told one of the enquiries had been dealt with as someone had contacted me and sent out an AW8 form. No-one got had been in touch, and clearly I am not trying to claim my pension before turning 40. No-one could explain why the record showed this but I was told someone would be in touch about it 'soon'. I have still never had an explanation for this, or had the original enquiry answered.
Since the formal complaint the address change for the performer's list has been finally dealt with last week. After repeatedly requesting it, I was emailed a record of my contributions since March 2016, which showed errors, which have now been corrected. I had been unable to get a benefits statement from the pensions agency as my address had not been updated on the performer's list! This highlights the need for receipts of the forms and payments credited. I have now started receiving the automated emails from PCSE which come from ('No Reply' as the sender) and state a case has been opened after sending in the July forms, then one stating the case has been resolved. It does not give the amounts so does not help in knowing if the account has been credited correctly, and I had to send a supplementary form B for a late form A, which has not been acknowledged.
I have still never been able to speak to anyone who knows what actually happens with the pension forms submitted to ask advice about situations like late form As coming in or payments that are about to go over the 10 week deadline midway through a month, which is not covered in any of the online advice I have read. No-one on the advice line has a clue about the process and it is not possible to be put through to the 'back office'. They can only send them messages and they will be in touch 'soon'. I'm still waiting!