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  • Anonymous

    What should a practice manager do to train up their receptionists properly?

    Excerpt of a conversation with the practice manager of a medical centre. Manager: “I don’t know what to do with my receptionists. How can I encourage them to be more proactive?” Marica : “What kind of tasks have you been setting...
  • The reassuring role of the consultant

    My experience as a patient, dealing with a difficult diagnosis and treatment, played a significant role in my outcome. And recently I’ve been reflecting on how the role of the consultant was crucial and sometimes something that we may as patients...
  • Anonymous

    10 Things We’ve Learned in 10 Years of Digital Health

    My parents are doctors so helping others was ingrained into me from an early age. Having studied programming at Tokyo University of Technology with the goal of learning how to develop software for healthcare, I didn’t want to end up creating yet...
  • How I cope with medicine

    I’m just re-watching Cardiac Arrest, the 1994 BBC drama that is, according to Wikipedia, voted to be the top medical drama of all time as voted for by doctors. My husband, a newly CCt’d GP had never watched it and got it for me as a Valentine’s...
  • Do patients judge you on your appearance?

    As the patient left the room he spotted the biking gear hanging up on the back of the door. ‘Take care on the ride home,’ he said, as he left the room. So, some people do notice things about me and my room in the 10 minutes or so that we...
  • What are your guidelines for social media?

    Do you use social media? The fact that you’re reading this on a social site suggests that you do, even if you might not be tweeting, blogging or updating your Facebook status on a regular basis. It’s widely recognised that social media has...
  • Wading to work?

    According to the latest news, 80,000 homes are still without power following yesterday’s storms while disruption to road and rail networks is ongoing. Are you a doctor in a flooded area - how has it affected you or your patients? We’d like...