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Most people don’t like conflict and in my experience, doctors are no exception.
The thought of having to confront a difficult colleague or your employer about a sensitive issue is enough to keep anyone awake at night. We’ve all been in situations where we’ve nervously stood outside the boss’s (seemingly enormous) door wanting to run away rather than have to face an issue head on.
What we all know deep down, is that by not facing things, resentment is harboured and issues become bigger than they need to be.
To help you face situations like this, I have put together my dos and don’ts of negotiating and influencing to help you feel more prepared. In the words of business strategist Lisa Earle McLeod, ‘Disagreements don’t mean death…you don’t have to be afraid of them.’
If you would like to learn more, our accredited course will help you develop a range of negotiating and influencing techniques. Find a workshop near you.
Katie Dallison is a medical careers consultant at the BMA.
There are some useful points in this e.g No.3 under DON'Ts. Yes it is good to focus on the issue rather than the person in front of you.
No. 4 under Do's: '.................you can counter them with your own arguments.' :
You can not resolve a conflict with an attitude of 'argument'. Although there may be a 'conflict' (which gives a negative mind set) you go in with a mind that 'there are differences in opinions' and you would put forward your alternative justified 'suggestions', 'options' rather than an attitude of 'counter argument'