Patient Liasion Group

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Membership of the Patient Liaison Group (PLG)

Patient Liaison Group 2017

The PLG consists of people from diverse backgrounds and draws on the expertise of lay members, including some with direct patient-based links. The group has seats for eleven lay members and five doctor members who work on a voluntary basis.



PLG chair: Amanda Cool

Amanda Cool, Patient Liaison Group 2017

Amanda has been a member of the PLG for four years and is currently chair. She has worked in healthcare for many years for both public and private sector providers. She is a member of her local NHS Foundation Trust where she is also a member of the patient information review panel, and also a member of the PPG at her GP practice, Ambulance Trust and CCG. 

Amanda has previously represented private cord blood banking companies at the All Party Parliamentary Group for stem cell transplantation, and worked as Person Designated for a Human Tissue Authority licensed bio-storage facility.

Amanda has been involved in a number of patient representative groups, and is a keen supporter of patient feedback forums and social media opportunities where patients can engage with healthcare providers and share their experiences with other patients.


PLG deputy chair: Glenys Goodwill

Glenys Goodwill
Patient liaison group
committee meeting

Glenys has been a member of the PLG for four years. She graduated from Lancaster University in French and Latin. She is a qualified librarian and has worked in a number of public and hospital libraries.

She spent 16 years at Tyne and Wear Fire Brigade, where she set up and provided an information service for firefighters undertaking exams, fire brigade departments, as well as general fire safety information for the general public.

Her interest in patient issues stems from caring for both her mother and father. She sits on the patient liaison committee for the Society and College of Radiographers and on her local PPG. She has recently started training as a volunteer with the Citizens Advice Bureau.

Glenys also volunteers at Durham Castle and the Palace Green Library.


PLG member: Jacquelyn Adams

Jacquelyn has worked in local government for over 30 years as a housing, complaints and customer services lead professional. She is a member of the Chartered Institute of Housing and obtained her Masters in Business Administration from the Greenwich School of Management.

Her background is in embedding and learning from complaints with a passion for improving the customer experience by removing barriers to access to services.

She is a member of the Patient Participation Group at her surgery.


PLG member: Lesley Bentley

Lesley has had academic, commercial I.T. and teaching experience, in the UK and overseas.  

Having experienced as a patient the impact of effective communications and a caring environment on the outcome of her treatment, Lesley was keen to become involved in improving the quality of the patient’s pathway.

This led to involvement with the Royal College of Surgeons’ Patient Liaison Group, where as lay chair she brought patient concerns to the attention of the College, spoke at conferences, was a lay representative on department of health steering groups and gave evidence to House of Lords committees. 

Lesley is a lay examiner for the RCOG, a lay assessor for the National Clinical Assessment Service and a lay assessor for endoscopy accreditation.


PLG member: Andy Burgen

Andy has worked with disadvantaged groups for most of his career. As a College Principal, he led innovative education programmes for carers and for disabled adults. Subsequent roles with the Disability Rights Commission and Leonard Cheshire Disability promoted the health and social care of disabled people.

He has worked with marginalised groups in India, Thailand, Vietnam and Canada and has acted as an adviser to Oxfam and the British Red Cross.

Andy has been involved in healthcare policy and practice as a Lay Reviewer with Healthcare Inspectorate Wales, as a member of the North Wales Community Health Council and as a Public Governor of an NHS Foundation Trust in Liverpool.


PLG member: Maria Clark

Maria is a solicitor (currently non practising) and mother to 3 young children.

She sits on a number of patient groups, both locally and nationally and is passionate about raising the patient voice. Maria’s interests lie in women’s health, children and adolescents, mental health and well being and managing and living well with long term conditions.

She also sits on the University Research Ethics committee at the University of Sheffield and is Vice Chair of Governors at her local primary school.


PLG member: Christine Douglass

Christine is Senior Social Accountability Teaching Fellow at the Department of Primary Care and Public Health, Imperial College. She is committed to addressing health and social inequities by working with communities to understand their priority needs and feed them into medical education, healthcare research and clinical care.

Her career spans healthcare, science communication, and the arts, in the UK and Asia. Christine has personal experience of caring for elderly family members with multiple co-morbidities and is aware of the enormous difficulties faced when caring for relatives at home. 


PLG doctor member: Dr Allan Hall

After graduating from medical school, he undertook foundation placements in several specialities including general surgery, neurosurgery and accident & emergency.

He then undertook a master’s degree in neuroscience followed by a clinical fellow post in neurosurgery. He has also undertaken placements throughout the UK including St. George's hospital in London, John Radcliffe hospital in Oxford and Addenbrookes hospital in Cambridge.

He is a member of the World Federation of Neurosurgical Societies Young Neurosurgeons Committee as well as a GMC associate and examiner. He has organised several international conferences, as part of a UK-leading society he founded, to help educate medical students and trainees in order to make them the best possible clinicians for patients and their families. He plans to specialise in adult and paediatric neurosurgery.


PLG member: Pam Senior

Pam worked for many years in the NHS as a Biomedical Scientist and in Higher Education. She has a degree in Physiology and Biochemistry and an MA in Education. She also worked at a regional health authority being responsible for developing training and development strategies with a variety of health professions.

After serving as an elected member of her Metropolitan Borough Council and working in the voluntary sector followed by serving as Chair of her local Primary Care Trust for the ten years of its existence, she was awarded the MBE and an honorary Doctorate from her local University for services to the local community. 


PLG member: Jenny Wigram

Jenny is a chartered physiotherapist, working part-time in her home village in Devon. She gained an MSc in Rehabilitation Studies at Southampton University (1984), and has researched and been a clinician in both the NHS and private sector. She set up and ran a drop-in clinic at her local school for 15 years. 

Last year, she became a trustee for the Moorland Community Care Group, a charity which employs well-being co-ordinators and finds volunteers for elderly and vulnerable people in three local towns. 

Her interests lie in community care and public health.


PLG member: Dr Vinton Cheng

Vinton is a specialty registrar in Medical Oncology, training at the Leeds Teaching Hospitals NHS Trust. He has previously held an NIHR academic clinical fellowship in Medical Oncology and undertook a DPhil at the University of Oxford. His research focuses on the diagnosis and management of secondary brain tumours.

Vinton is a trainee member of the NCRI Screening, Prevention and Early Diagnosis (SPED) Advisory Group (2018-2020) and is co-chair of the Breast Cancer Trainees Research Collaborative Group (BCTRCG). Outside academia, his interests lie in clinical communication training and healthcare innovation.


PLG member: Dr John Chisholm CBE

John is Chair of the BMA’s Medical Ethics Committee. He has a long-standing interest in working with patient representatives to improve the quality of patient care. He is a Trustee of the Self Care Forum. He was an adviser to the NHS Working in Partnership Programme, and a member of the Expert Patients Task Force which recommended the implementation of the Expert Patients Programme. For several years he has been a judge for the BMA Patient Information Awards and Book Awards.

John has been a member of many national professional and Governmental bodies over the last 42 years. He was a member of the General Medical Council (1999-2003) and its Standards Committee. He has represented the BMA at a number of international human rights conferences.  

John is a member of the Councils of the BMA (1981-82, 1988-2022) and the Royal College of General Practitioners (2005-2014, 2015-2021), has been a Vice-President of the BMA since 2007, and is Deputy Chair of the RCGP Trustee Board. He chaired the BMA’s General Practitioners Committee (1997-2004) and was a GP negotiator (1990-2004). He led the negotiation of the new GP contract from 2001 to 2004. He is Chair of the charity the Men’s Health Forum.