In October 2017, GPC undertook an exercise to understand the extent of the outstanding issues which led the GPC England chair Richard Vautrey to write to Simon Stevens, Chief Executive of NHS England, to highlight ongoing issues with PCSE.
GPC has been meeting with NHS England and Capita to highlight the ongoing issues since its inception, and does acknowledge that some progress has been made following our lobbying. However, services still fall short of what is acceptable and there is still an urgent need to resolve these issues to give practices and GPs confidence in the service.
Therefore, a deadline of the end of December 2017 was given to resolve all the pending issues. In addition to this, we have also undertook a survey to understand the full extent of problems. The results show that there is little improvement, if any, across all service lines, when compared to our previous survey in October 2016; in fact, there appears to be a significant deterioration in some services.
This has led GPC to make the decision that due to the severity of the issues and impact which it is having on primary care services across, that we are now left with no option but to support practices and individual doctors in taking legal routes to seek resolution.
We have written to Simon Stevens to this extent and also asked that NHS England conducts a review of all policy, procedures and processes used by PCSE across each service line. See the Record of correspondance for more details.
In July 2016, the GPC undertook an informal exercise to monitor PCSE performance, asking practices to provide a list of ongoing issues throughout that month. This provided GPC with the evidence to provide to NHS England, showing the widespread issues across England.
Read the feedback from LMCs on PCSE performance - Jul 2016 (PDF)
As PCSE entered its second year, GPC undertook a more robust exercise to assess whether the issues previously reported were still prevalent and if they had seen any improvement over the month of October. It is worth noting that
although individual GPs (particularly GP locums and GP trainees) and LMCs have been affected by the services provided by PCSE, this exercise concentrated on GP practices.
Read the report - Oct 2016 (PDF)
In December, a survey of practices and individual practitioners was conducted. The results show that there has been little improvement, if any, across all service lines, when compared to the previous survey in October 2016.
See the full survey results - Jan 2018 (PDF)