Thousands of doctors unable to offer patients the desperate care they need as a result of COVID-19 pandemic, BMA survey finds

by BMA media team Press release from the BMA.
Location: UK
Published: Monday 4 May 2020

In the midst of the biggest health crisis in recent history, thousands of doctors say important wider patient care has been neglected in the COVID-19 pandemic and are significantly worried about long-term clinical demands on the NHS.

More than half of doctors told a British Medical Association (BMA) survey1that prioritisation of confirmed and suspected COVID-19 patients was worsening the care available to those without the condition. Almost a third of doctors responding said it was having a significantly worse impact.

More than 16,000 doctors from across the UK replied between 28-30 April2, in what is the biggest survey gauging UK doctors’ opinion since the start of the COVID-19 crisis. The BMA’s findings come at a crucial time for the Government as it reviews its five tests for easing lockdown ahead of the May 7th deadline, the first of which is “making sure the NHS can cope”.

Further, the biggest concern raised by doctors is the long-term impact on patient clinical demand, with 40% saying this is their greatest worry3.

Hospitals have been repurposed into prioritising COVID patients, with a halt put on a range of other services for patients – including for those with chronic conditions. Wards and facilities have been adapted to cope with the demand of patients with the coronavirus infection at the expense of other patients. Referrals from GPs are not being accepted unless for a serious medical conditions and routine investigations to aid diagnosis are not available in many cases.

Before the COVID outbreak the NHS was already suffering record waits in general practice, A&E, hospital and cancer services. The health needs of patients have not disappeared, but their care has effectively been placed on hold whilst the NHS deals with the pandemic. There are serious concerns that some patients may have deteriorated and possibly died as a result. A&E attendances are down by as much as 50% as patients have also feared leaving home, thus not receiving the care they need.

The survey also found that a more than a quarter of doctors were experiencing shortages of vital medicines, gases or therapeutics4, with almost a third saying that such shortages – or anticipated future shortages – have forced them to offer less effective treatment than they ordinarily would5. Inhalers, antibiotics, HRT medicines, anaesthetic drugs, oxygen and painkillers were amongst those referenced as experiencing supply issues.

One cancer surgeon told the BMA in their response that the number of referrals they were receiving was as low as a quarter of normal levels, and that they feared how this delayed care will impact on patients and that they would be hit with a large wave of referrals once the COVID situation eases – and with more advanced cases and worse outcomes. The impact on general practice will be significant when patients who have delayed seeing their doctor decide to seek care.

Another simply said: “I’m struggling with being a surgeon but not being able to offer operations”.

One doctor said they felt “no one cares in the slightest” about parts of the NHS not dealing with COVID patients, leaving staff “drowning” as they try to keep services running.

As revealed over the weekend, the survey findings also showed that there are still problems with PPE, with almost half of doctors having to source their own equipment or rely on donations6, the provision of which will need to be significantly expanded if the NHS resumes normal services.

Dr Chaand Nagpaul, BMA council chair, said:

“While all parts of the NHS have rallied around in a bid to meet the immediate rocketing demand caused by the COVID-19 pandemic, these findings bear out the fears held by many doctors that parts of the health service – and most importantly the needs of patients more widely with non-COVID illness – are being neglected.

“This means many ill patients are not getting the care they so desperately need now – and crucially, risking their conditions getting worse and with some maybe even dying as a result. Once this current situation eases, it is highly likely that there will be a sudden spike in demand, from patients with far more acute illnesses, caused by a delay in timely treatment. It is vital that the NHS plans for this now.

“Already 1 in 4 doctors said they have been redeployed to cope with the pandemic7, and if they return to their usual work as services resume, this would reduce workforce available for dealing with the demand from COVID care.

“Before any lockdown measures are eased, the Government has rightly insisted that the NHS must be able to cope. These results clearly show that this is not just about COVID, but also a potential surge in other patients, who may have put off accessing healthcare or, indeed had their treatment deferred.

“Crucially the Government must set out a clear and tangible plan of how the system will have capacity both for the ongoing demands of the pandemic, as well as resuming services for those patients whose care has effectively been frozen.”

Lesley Bentley, chair of the BMA Patient Liaison Group8, said:

“The findings of the BMA survey are of concern, so it’s important that the message that the NHS is open for business is clear and reinforced.

“Even at the time of the Covid-19 pandemic, it is vital that patients continue to get the care and treatments they need and feel confident in doing so."



Notes to editors

The BMA is a trade union representing and negotiating on behalf of all doctors in the UK. A leading voice advocating for outstanding health care and a healthy population. An association providing members with excellent individual services and support throughout their lives.

  1. For the question: “To what extent is prioritisation of patients with possible or confirmed COVID-19 in your place of work or the local NHS affecting the care available to those patients with no COVID-19 symptoms?” 4,155 (30%) doctors said “significantly worsening” and 3,626 (26%) said “slightly worsening”.
  2. 16,343 doctors took part in the survey between 28 and 30 April. All figures referred to are UK-wide. For full results see PDF. Please contact national press offices for figures for Wales, Northern Ireland and Scotland. Regional breakdown for England also attached.
  3. When asked: “We would like to ask you which one of the following areas relating to the Coronavirus pandemic is of most concern / top priority to you at the current time.” 5,330 (40%) said “longer-term impact on patient clinical demand”, 3,014 (23%) said “longer-term impact of new working arrangements”, and 2,687 (20%) said “PPE shortages or quality”.
  4. When asked: “How frequently, if at all, are you experiencing any shortages of medicines, medical gases (e.g. oxygen) or other therapeutics in your place of work?” 3,362 (24%) said “some of the time”, and a further 579 (4%) said “always/most of the time”.
  5. When asked “Have any current, or expected future, shortages forced you to provide less effective treatment to your patients than you would normally?” 3,620 (26%) said “yes, occasionally”, and 708 (5%) said “yes, frequently”.
  6. Read more.
  7. When asked “During this pandemic, have you been redeployed into a different role (e.g. grade, specialty, place of work) to your usual one?” 3,537 (25%) said yes.
  8. The PLG (patient liaison group) acts as an informed patient view on matters of interest to the medical profession and to patients.

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