Your wellbeing

Last updated:

Wellbeing support services

Wellbeing support services 20180736 
Email asset 990x450px.jpg

Confidential 24/7 counselling and peer support services open to all doctors and medical students on 0330 123 1245. There is always someone you can talk to.

Our wellbeing support services are open to all doctors and medical students. They’re confidential and free of charge.

Please note that our 24-hour telephone line aims to provide ease and flexibility of access. These are not emergency services. Should you require urgent assistance, we recommend you contact your GP or visit your local A&E department.


Contact us for counselling

Access counselling (24 hours a day, seven days a week) on 0330 123 1245.

To access our counselling service by live chat or email, visit this online portal and log in with the following details:

Username: BMA
Password: Wellbeing

Go to the 'Contact us' tab at the top of the page. You can then request support via the contact form or the live chat button, stating 'BMA' as your organisation/company.

Our counselling service is staffed by professional telephone counsellors, 24 hours a day, seven days a week. All counsellors are members of the British Association for Counselling and Psychotherapy and are bound by strict codes of confidentiality and ethical practice.

You can talk to them over the phone or by video. A structured course of counselling is available, and you can arrange regular appointments. Having spoken to a counsellor, you can request to speak to that person again. It can be more helpful to speak to the same counsellor each time, giving you continuity of care and providing you with more effective support.

The counsellors are there to help you deal with a variety of issues. By seeking constructive help you may identify ways of addressing the root causes of your concerns and develop strategies to reduce the impact of the consequences.


Contact us for peer support

Access peer support on 0330 123 1245.

Our peer support service offers doctors and medical students in distress or difficulty the choice of speaking in confidence to another doctor. It's confidential peer support with an emotional focus.

Ask to speak to a doctor and you will be given the details of one of our team, who are experienced in supporting colleagues. You can arrange ongoing conversations at mutually convenient times.

Our peer support doctors can provide a reflective space, working with you to gain insight into your problems. They can signpost, if appropriate, to other sources of support.

Our doctors do not provide diagnoses or treatment. This is not an emergency service and conversations with our Peer support doctors should take place during sociable hours.


Further information

For further information about our services, please call 020 7383 6110 or email [email protected]


Feedback to us

Have you used these services? Tell us what you think.

Take our survey


If you are undergoing a GMC investigation we have a dedicated service to help manage the stress.

Find out more about the Doctor support service and how it works

Watch our feature on the impact of a GMC investigation


Privacy notice

Our peer support service only collects data and personal information from you. Categories of data collected will include name, telephone number, email address, ethnicity, specialty, location of work, age, gender. This data will be held for up to 20 years to ensure quality and consistency of service and in line with our legal requirements.

We do not disclose this information to any third parties unless legally obliged to.

In those rare cases where a doctor's health problem appears to pose a risk to their patients, the  peer support doctor has a responsibility to prevent harm. The peer support doctor will try to encourage the doctor to obtain appropriate help to change whatever presents a risk to patients. Failure on the doctor's part to comply will mean that the peer support doctor will have to take advice on how to act and this may be by contacting the GMC. However, we anticipate these occasions will be very rare and will only ever be undertaken as a means of last resort.

For further details see the BMA's privacy policy.

Our counselling service is provided in partnership with Health Assured. Please visit the Health Assured website for privacy policy and GDPR compliance statement.