How to contact us if you need support
Our wellbeing support services are open to all doctors and medical students. They’re confidential and free of charge. Call 0330 123 1245 and you will have the choice of speaking to a counsellor or taking the details of a doctor who you can contact for peer support.
Our counselling service is staffed by professional telephone counsellors, 24 hours a day, seven days a week. All counsellors are members of the British Association for Counselling and Psychotherapy and are bound by strict codes of confidentiality and ethical practice.
You can talk to them over the phone or by video. Ongoing counselling is available, and you can arrange regular appointments. Having spoken to a counsellor, you can request to speak to that person again. It can be more helpful to speak to the same counsellor each time, giving you continuity of care and providing you with more effective support.
The counsellors are there to help you deal with a variety of issues. By seeking constructive help you may identify ways of addressing the root causes of your concerns and develop strategies to reduce the impact of the consequences.
Our peer support service offers doctors and medical students in distress or difficulty the choice of speaking in confidence to another doctor. It's confidential peer support with an emotional focus.
Ask to speak to a doctor and you will be given the details of one of our team, who are experienced in supporting colleagues. You can arrange ongoing conversations at mutually convenient times.
Our peer support doctors can provide reflective space, working with you to gain insight into your problems. They can signpost, if appropriate, to other sources of support.
Our doctors do not provide diagnoses or treatment, this is not an emergency service.
Access counselling (24 hours a day, seven days a week) and peer support on 0330 123 1245.
For further information about these services please call 020 7383 6739 or email [email protected]
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Our peer support service only collects data and personal information from you. Categories of data collected will include name, telephone number, email address, ethnicity, specialty, location of work, age, gender. This data will be held for up to 20 years to ensure quality and consistency of service and in line with our legal requirements.
We do not disclose this information to any third parties unless legally obliged to.
In those rare cases where a doctor's health problem appears to pose a risk to their patients, the peer support doctor has a responsibility to prevent harm. The peer support doctor will try to encourage the doctor to obtain appropriate help to change whatever presents a risk to patients. Failure on the doctor's part to comply will mean that the peer support doctor will have to take advice on how to act and this may be by contacting the GMC. However, we anticipate these occasions will be very rare and will only ever be undertaken as a means of last resort.