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PPI complaints

The BMA has collated some information and resources to help you if you are concerned that you may have been mis-sold PPI in the past.


How do I make a complaint?

The Financial Conduct Authority has set a deadline of 29 August 2019 to submit historical complaints about PPI, and provides a helpful video on how to go about this.

If you know the name of the financial services provider you dealt with then you should contact them direct in the first instance. Providers will have a process for dealing with enquiries that should be outlined on their website.

If the company that originally advised you is found to no longer exist, the Financial Services Compensation Scheme may be able to assist you with your claim.

Find out more


What happens next?

Once a complaint is made, the company has eight weeks to provide you with a full response.

If you are not satisfied with the response you receive from them (or if the company does not provide a response) then you can contact the Financial Ombudsman to pursue the matter further.


Further steps

The Financial Ombudsman has some useful PPI advice on their website.

Read advice

File a complaint with your ombudsman


Does this affect me?

If you are not sure if you have had PPI, then the Financial Ombudsman has some information which may be useful.