General practitioner England GP practices

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NHS complaints procedure

This document provides local medical committees (LMCs), practices and GPs with guidance on the requirements of the NHS complaints system:

  • advices on how to deal with complaints that come into the practice
  • addresses some of the concerns GPs and practices may have about the way the complaints system operates
  • offers advice on ensuring that the system works for GPs and practices as well as patients

This document covers England only. Related information on NHS complaints procedures in the 4 nations are also available.

Read guidance about dealing with unfair comments on websites

Downloads

NHS complaints procedure (Enlgand) (PDF )

NHS complaints procedure FAQs (England) (PDF 48k)