This document provides local medical committees (LMCs), practices and GPs with guidance on the requirements of the NHS complaints system:
- advices on how to deal with complaints that come into the practice
- addresses some of the concerns GPs and practices may have about the way the complaints system operates
- offers advice on ensuring that the system works for GPs and practices as well as patients
This document covers England only. Related information on NHS complaints procedures in the 4 nations are also available.
Read guidance about dealing with unfair comments on websites
NHS complaints procedure (England) (PDF )
NHS complaints procedure FAQs (England) (PDF 48k)