There are growing workload demands on GP practices which are either inappropriate, or
outside a practice’s capability or competence and which should be delivered by a more
Inappropriate workload takes GPs and their staff away from caring for the core needs of the
patients, and also wastes appointments which could be available for ill patients needing to
see their GP. This can result in delays for patients if they have to then be re-referred to the
most appropriate professional. The blocking of GP appointments for inappropriate reasons is
also contributing to longer waits for patients to see their GP.
The government has acknowledged this, with NHS England having commissioned a project
as part of the Prime Minister’s Challenge Fund on reducing inappropriate GP appointments,
and another on reducing bureaucracy in general practice. GPC is working with NHS England
on both these initiatives.
The following resources can help you to push back on inappropriate demands.