General practitioner GP practices

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Manage inappropriate workload

There are growing workload demands on GP practices which are either inappropriate, or outside a practice’s capability or competence and which should be delivered by a more appropriate provider.

Inappropriate workload takes GPs and their staff away from caring for the core needs of the patients, and also wastes appointments which could be available for ill patients needing to see their GP. This can result in delays for patients if they have to then be re-referred to the most appropriate professional. The blocking of GP appointments for inappropriate reasons is also contributing to longer waits for patients to see their GP.

The government has acknowledged this, with NHS England having commissioned a project as part of the Prime Minister’s Challenge Fund on reducing inappropriate GP appointments, and another on reducing bureaucracy in general practice. GPC is working with NHS England on both these initiatives.

The following resources can help you to push back on inappropriate demands.