Hero background image

Quality first

Letter templates, guidance, case studies and other practical resources to help you manage your daily work.

Read the guidance

Manage inappropriate workload


  • GPs talking in practice

    Working at scale

    Consider different ways of using staff to manage workload.

  • How to employ shared staff

    Would your practice benefit from a good practice manager, or shared practice manager between practices?

  • Locality hub infographic


    GP-led locality hubs may offer a pragmatic approach to address the unsustainable increase in workload. Find out more.

New ways of working

  • Patient looking at phone

    Patient empowerment

    Guide patients to take more control over their own health, and to make informed decisions about which services they should access.

  • Patient booking into GP surgery


    Implement a number of systems to help with patient booking, reducing the large volume of paperwork for repeat prescriptions and easing staff workload.

  • Patients in GP waiting roomFeet

    Quality first case studies

    Find out how GP practices are finding new ways of working under pressure to deliver safe patient care.

Hero background image

Saving general practice

Addressing the current crisis facing general practice

Read more