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Quality first

Letter templates, guidance, case studies and other practical resources to help you manage your daily work.

Read the guidance

Manage inappropriate workload


  • GPs talking in practice

    Working at scale

    Consider different ways of using staff to manage workload.

  • How to employ shared staff

    Would your practice benefit from a good practice manager, or shared practice manager between practices?

  • Locality hub infographic

    Locality hub model

    GP-led locality hubs may offer a pragmatic approach to address the unsustainable increase in workload. Find out more.

New ways of working

  • Patient looking at phone

    Patient empowerment

    Guide patients to take more control over their own health, and to make informed decisions about which services they should access.

  • Patient booking into GP surgery


    Implement a number of systems to help with patient booking, reducing the large volume of paperwork for repeat prescriptions and easing staff workload.

  • Patients in GP waiting roomFeet

    Quality first case studies

    Find out how GP practices are finding new ways of working under pressure to deliver safe patient care.