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Changes to commissioning whiplash medical reports

The Ministry of Justice implemented changes to the process for commissioning initial medical reports for soft tissue injury claims brought under the Pre-Action Protocol for Low Value Personal Injury Claims in Road Traffic Accidents.

As of April 6 2015, initial medical reports must be sourced via a new IT portal called MedCo Registration Solutions, which will enable users to search for individual experts or medical reporting organisations. The MedCo portal will return a choice of randomly generated results and the user can select which one to instruct.


What does this mean for you?

Medico-legal experts and medical reporting organisations must be registered with MedCo in order to provide the initial medico-legal reports for whiplash claims brought under the RTA Protocol.

Register with MedCo


What are the payments?

Since 1 October 2014 in a soft tissue injury claim started under the RTA Protocol, the only sums (exclusive of VAT) that are recoverable in respect of the cost of obtaining a fixed cost medical report or medical records are as follows:

Obtaining the first report from any expert permitted under 1.1(12) of the RTA Protocol


Obtaining a further report where justified, from one of the following disciplines:

Consultant Orthopaedic Surgeon (inclusive of a review of medical records where applicable)


Consultant in Accident and Emergency Medicine


General Practitioner registered with the General Medical Council


Physiotherapist registered with the Health and Care Professions Council


Obtaining medical records

£30 plus the direct cost from the holder of the records and limited to £80 in total for each set of records required.

Where relevant records are required from more than one holder of records, the fixed fee applies to each set of records required.

Addendum report on medical records (except by Consultant Orthopaedic Surgeon)


Answer to questions under Part 35



Find further information on MedCo

Read more about the Government's whiplash reform programme

Find more detail in the civil procedure rules CPR rules 45.19