Date: Friday 15 March 2019
Time: 5pm to 6pm
Assertiveness is a useful management skill, particularly when the need arises to advocate the needs of your patients and articulate your own. This webinar outlines common situations where we can assert ourselves and suggests challenges that we may encounter along the way. We will set out different options, to provide choice between different responses, and provide useful non-confrontational approaches to help you to express needs and opinions more confidently to others.
By the end of this interactive webinar, you will:
- Understand the difference between assertive, non-assertive and aggressive behaviour
- Understand more about yourself and how your emotions impact on your ability to be assertive
- Appreciate the need to think about how you structure your responses when communicating assertively.
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